Files missing from Document Copy and not updating in Audit Trail

Good day, 

I update multiple files under one document and every month add a new report with a date, i then hide the files under the files section.

Recently i went to look at a previous file under the document and found one of the files are missing. There was no audit trail and i cannot find the specific months file. when i revert back to the distribution done and the transmittal it opens the latest report and not that specific one that is missing.

Is there a reason for this?

Thank you

Parents
  • Dear Manav,
     
    Thank you for the reply.
     
    It seems that the Audit detail and the file for June / July is missing on the document copy? (These were hidden as only the latest months’ report is kept in the document)
     
    The document is not change controlled and is merely updated monthly with an additional file and distributed from there. We do have audit details prior to June / July and after that but for these months they seem to be missing?
     
    Regards
     
    Dean Stander
    Document Management Coordinator | Data Protection Officer
    Quality Assurance Department
     
    SteinmĂĽller Africa (Pty) Ltd.
    45 De La Rey Road
    Rivonia
    South Africa

    Phone +27 11 806 3963
    Mobile +27 79 871 7633
     
    ________________________________________________________________________
    SteinmĂĽller Africa (Pty) Ltd
    Registration No: 1962/004313/07

    Board of Directors: M.M. Bolofo, B. Haar, M.S. Khan,
    E.N. Matya (Non-Executive), N. Wiegand (Non-Executive)
    Headquarters and registered address of company:
    45 De La Rey Road, Rivonia, 2191, South Africa

    ________________________________________________________________________
    Disclaimer

    This e-mail contains confidential or legally protected information. If you are not the
    intended recipient or have accidentally received this e-mail, please inform the sender
    immediately and destroy this email.
    Any unauthorized copying or forwarding of this e-mail to others is not permitted.
     
Reply
  • Dear Manav,
     
    Thank you for the reply.
     
    It seems that the Audit detail and the file for June / July is missing on the document copy? (These were hidden as only the latest months’ report is kept in the document)
     
    The document is not change controlled and is merely updated monthly with an additional file and distributed from there. We do have audit details prior to June / July and after that but for these months they seem to be missing?
     
    Regards
     
    Dean Stander
    Document Management Coordinator | Data Protection Officer
    Quality Assurance Department
     
    SteinmĂĽller Africa (Pty) Ltd.
    45 De La Rey Road
    Rivonia
    South Africa

    Phone +27 11 806 3963
    Mobile +27 79 871 7633
     
    ________________________________________________________________________
    SteinmĂĽller Africa (Pty) Ltd
    Registration No: 1962/004313/07

    Board of Directors: M.M. Bolofo, B. Haar, M.S. Khan,
    E.N. Matya (Non-Executive), N. Wiegand (Non-Executive)
    Headquarters and registered address of company:
    45 De La Rey Road, Rivonia, 2191, South Africa

    ________________________________________________________________________
    Disclaimer

    This e-mail contains confidential or legally protected information. If you are not the
    intended recipient or have accidentally received this e-mail, please inform the sender
    immediately and destroy this email.
    Any unauthorized copying or forwarding of this e-mail to others is not permitted.
     
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