When I click ok it takes me to the virtual Item but the details are removed. If I try to put in details and try to save it says new one cant be created as it already exist. I cant delete the old one as del option is disabled not to mention when I try to launch the old one it throws the same again as shown in the attached pic. I've tried for all scopes and using Admin credentials. Pls help
As per your description I understood that there is a Virtual Item, which you are not able to edit. Also you tried to create another VI with same name, but eB will not allow you to create duplicate object.
This seems like a issue with VI(Virtual Item) it looks like someone tried to delete the VI, but it was not deleted and now it is creating problems. I think we will need to investigate this from Database side.
Can you raise a service request for this issue, so that we will have a look at Database and eB.
Answer Verified By: Priyanka Kale
Hi Sayyad, thanx for replying but this issue has been resolved way back already. We can close this uestion.
Thanks for confirming that it is resolved.
Answer Verified By: Padma Kanadi