Hi,
We have an install of eB 15.6 which is returning an error when trying to update the Default Navigator, but we're not sure what the error is trying to tell us. We get this error for all users, including the Admin account. On a different community, set up similarly, the functionality works but not sure where to investigate if the Admin account won't apply the update.
Any help much appreciated - many thanks,
James.
Hello James,
Can you change and save Search mode and Search types successfully? If you can successfully change other values please tell does saving fails when you select specific Default Navigation value or it fails no matter what value you choose.
Cheers
Gintautas
Hi Gintautas,
Hope you're keeping safe and well. I've tried saving values in Search Mode, Search types and Navigation and get the same error in all of them.
Thanks
Hey, I haven't seen this issue in 15, but can you create report using eql script below and see if it brings any results
START WITH Report SELECT Code, ReportType, Folders.Folder.Name WHERE ReportType = 1 AND Folders.Folder.Name <> 'Quick Search' AND Folders.Folder.Name <> 'More' AND Folders.Folder.Name <> 'Distribution' AND Folders.Folder.Name <> 'Records Management'
I can replicate this as well James and Gintautas (for the affected v15.6 instance, as I have access to it). Nothing comes back from that search Gintautas
We have run this in both the community we are experiencing the problem and another without the issue and we get no results both times.