When trying to add a document in the expedited CR, I'm getting this error- 'The following documents may not be added. Another Prototype already exists for this object. (From DbEventHandler: 'rt_onrelationship_added').' How do I resolve this issue? Thanx.
Hello Devang,
Can you please make sure you are not adding same document to same CR?
This could be reason it is saying another prototype already exists.
Hope this help.
Thanks
Priyanka
Thanx Priyanka for the response. I'm a bit confused here, what do you mean by adding same documents to same CR?
I'm trying to add a document named 'S3183-1997-009 F010' to a CR-'CR-2021-00123'. I'm able to add all other documents but not this one for some reason. Am I missing anything?
Open this document 'S3183-1997-009 F010' and see if this is already related to this CR or any other document which could be related to this CR
~Priyanka Kale
This document is not related to the CR. I was able to relate other documents like F008 and F009 later with no issue or error but not F010.
PS- I've raised an SR for this issue-7001237604
Can you check these things?
1) Can you confirm if you are able to relate this document F010, with other CR (for testing)?
2) Open this document F010 and expands related documents and check if this is related to any other document as well ? (may be you can share screenshot)
Meanwhile our analyst is also working on your Service Request.
Thanks,
Priyanka Kale
Thankyou Priyanka.
This is whats happening-
1. When trying to add this document to any another CR it works fine and gives no Error.
2. When trying to add any other document in the CR they work fine too as it should be.
3. Only when trying to add this particular Doc to that particular CR it gives that error.
I've attached a screenshot of the Documents we are trying to add. I tried adding it to a test CR and its working fine-
Let me know if you want me to provide anything else.
Any update on this Priyanka?
Can you check if document related to F010 is already related to CR - CR-'CR-2021-00123' ?