Unable to add a document in an expedited CR

Hello Devang,

Can you please make sure you are not adding same document to same CR?

This could be reason it is saying another prototype already exists.

Hope this help.

Thanks

Priyanka

Thanx Priyanka for the response. I'm a bit confused here, what do you mean by adding same documents to same CR?

I'm trying to add a document named 'S3183-1997-009 F010' to a CR-'CR-2021-00123'. I'm able to add all other documents but not this one for some reason. Am I missing anything?

Hello Devang,

Can you check these things?

1) Can you confirm if you are able to relate  this document F010, with other CR (for testing)?

2) Open this document F010 and expands related documents and check if this is related to any other document as well ? (may be you can share screenshot)

Meanwhile our analyst is also working on your Service Request.

Thanks,

Priyanka Kale

Thankyou Priyanka.

This is whats happening-

1. When trying to add this document to any another CR it works fine and gives no Error.

2. When trying to add any other document in the CR they work fine too as it should be.

3. Only when trying to add this particular Doc to that particular CR it gives that error.

I've attached a screenshot of the Documents we are trying to add. I tried adding it to a test CR and its working fine-

Let me know if you want me to provide anything else.

Any update on this Priyanka?

Hello Devang,

Can you check if document related to F010 is already related to CR - CR-'CR-2021-00123' ?

Thanks,

Hi Priyanka,

There is a related CR- 'ECP-2019-00019' in which the document was once related (see screenshot) but this was for the previous revision ("S3183-1997-009 F010 (02), ATO CCM 3-6 11-BC-3 SCH INTERCONNEXION" changed to "S3183-1997-009 F010 (03), ZONE D'ATOMISATION - CCM 3-6 11-BC-3 - SCHEMA D'INTERCONNEXION" we are trying to add the new one now in CR-2021-00123)

I'm able to add other documents in the related CR eg S3183-1997-009 F006 (03) (the above entry) so the new one, which I'm trying now, should also work but its not. I've attached screenshot of the CR as well, let me know if you need anything more

Regards, Devang

Hi Priyanka,

There is a related CR- 'ECP-2019-00019' in which the document was once related (see screenshot) but this was for the previous revision ("S3183-1997-009 F010 (02), ATO CCM 3-6 11-BC-3 SCH INTERCONNEXION" changed to "S3183-1997-009 F010 (03), ZONE D'ATOMISATION - CCM 3-6 11-BC-3 - SCHEMA D'INTERCONNEXION" we are trying to add the new one now in CR-2021-00123)

I'm able to add other documents in the related CR eg S3183-1997-009 F006 (03) (the above entry) so the new one, which I'm trying now, should also work but its not. I've attached screenshot of the CR as well, let me know if you need anything more

Regards, Devang