When trying to add a document in the expedited CR, I'm getting this error- 'The following documents may not be added. Another Prototype already exists for this object. (From DbEventHandler: 'rt_onrelationship_added').' How do I resolve this issue? Thanx.
Hello Devang,
Can you check these things?
1) Can you confirm if you are able to relate this document F010, with other CR (for testing)?
2) Open this document F010 and expands related documents and check if this is related to any other document as well ? (may be you can share screenshot)
Meanwhile our analyst is also working on your Service Request.
Thanks,
Priyanka Kale
Thankyou Priyanka.
This is whats happening-
1. When trying to add this document to any another CR it works fine and gives no Error.
2. When trying to add any other document in the CR they work fine too as it should be.
3. Only when trying to add this particular Doc to that particular CR it gives that error.
I've attached a screenshot of the Documents we are trying to add. I tried adding it to a test CR and its working fine-
Let me know if you want me to provide anything else.
Any update on this Priyanka?
Can you check if document related to F010 is already related to CR - CR-'CR-2021-00123' ?
Hi Priyanka,
There is a related CR- 'ECP-2019-00019' in which the document was once related (see screenshot) but this was for the previous revision ("S3183-1997-009 F010 (02), ATO CCM 3-6 11-BC-3 SCH INTERCONNEXION" changed to "S3183-1997-009 F010 (03), ZONE D'ATOMISATION - CCM 3-6 11-BC-3 - SCHEMA D'INTERCONNEXION" we are trying to add the new one now in CR-2021-00123)
I'm able to add other documents in the related CR eg S3183-1997-009 F006 (03) (the above entry) so the new one, which I'm trying now, should also work but its not. I've attached screenshot of the CR as well, let me know if you need anything more
Regards, Devang