Black results screen Director 15.4.1

Hi All,

I have a strange occurrence at a client.

They search for documents in eB and then the results screen is black.

 

I have never come across this before.

I was on the users computer this morning and did a few searches and I didn't get the problem, but she now gets it.

Any ideas?

 

 

Parents
  • which OS is the Client ? Screenshot looks like windows7 ? What version of eB?

    Could it be you do not get the screen due to login credentials? were you logged in as yourself when you did not see the issue?

    If the credentials do not seem to be linked to the issue, I sould suggest uninstall/reinstall of client. I have never seen this behavior either.

                                          

    Address: Bentley | 10052 Mesa Ridge Court Suite
    100 | San Diego | CA | 92121 | USA



Reply
  • which OS is the Client ? Screenshot looks like windows7 ? What version of eB?

    Could it be you do not get the screen due to login credentials? were you logged in as yourself when you did not see the issue?

    If the credentials do not seem to be linked to the issue, I sould suggest uninstall/reinstall of client. I have never seen this behavior either.

                                          

    Address: Bentley | 10052 Mesa Ridge Court Suite
    100 | San Diego | CA | 92121 | USA



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