Black results screen Director 15.4.1

Question

Hi All, 
 I have a strange occurrence at a client. 
 They search for documents in eB and then the results screen is black. 
 
 I have never come across this before. 
 I was on the users computer this morning and did a few searches and I didn't get the problem, but she now gets it. 
 Any ideas?

Carma De Villiers · Accepted Answer

Hi Neil, 
 
Has this issue been resolved? If so, could you please close the issue by selecting "This helped me" and "Verify Answer". If not, please let me know so I can follow up on this issue. 
 
Thanks 
 
Carma

Roberto Garcia · Answer

which OS is the Client ? Screenshot looks like windows7 ? What version of eB? 
 Could it be you do not get the screen due to login credentials? were you logged in as yourself when you did not see the issue? 
 If the credentials do not seem to be linked to the issue, I sould suggest uninstall/reinstall of client. I have never seen this behavior either.

Gintautas · Answer

Hello 
 I've seen black screen in Director before and in my case it was related to audit topic, if more than 2000 entries in audit topic was created eB Director 15.5 just displayed black screen, and in version 15.4 crashed because of huge amount of RAM Director started consuming. 
 I&rsquo;ve did some digging regarding the black screen in Search and I&rsquo;ve found that there is a bug raised in V15.5. I could not replicate this issue on 15.4 as in V15.4 Director was crashing instead of displaying black screen. 
 Let us know is that the same issue you are having if not let us know all detailed steps how to replicate it and what version o eB you are using. 
 1. In eB Director go to Search section and execute a quick search for all documents ( use wildcard * as search criteria) 2. Verify, the documents found are displayed in separate 'Results for Documents' window (Search Results.png is attached) 
 3. In the top of the same window press Auto Hide button 4. Verify, the results are hidden. 5. Change the quick search object from Documents e.g. to Change Requests with the same criteria (*). Press ENTER. Verify, 'Results for Change Requests' window opens, but it is black - no results are displayed. You need to restart eB Director, if you want to see the correct search results. 
 Cheers 
 Gintautas

Gintautas · Answer

Hello Neil 
 Yes, it was logged as a bug and TS number: #10208. 
 I will update TS with new information. 
 Regards 
 Gintautas