I have a strange occurrence at a client.
They search for documents in eB and then the results screen is black.
I have never come across this before.
I was on the users computer this morning and did a few searches and I didn't get the problem, but she now gets it.
I don’t think that it’s related to document amount in your system. I do think that it’s a bug but it will be related to step combination after which Director “crashes’. I was able to crash director by setting search result pane to Auto Hide and then searching for other items.
Do you use auto hide in your case ?
Has the black screen error bug been logged and do you have a TS number for it?
I can confirm that the auto hide is the issue causing the black screen.
Yes, it was logged as a bug and TS number: #10208.
I will update TS with new information.
Answer Verified By: Carma De Villiers