Hello,
I have an ECR template and I also have an ECR Work Order, is it possible that whenever an instance of the ECR template is instantiated that the system will automatically associate and kick off the work order?
TIA
Hi Andy,
One feature of eB that you are not currently using is change packages. You can have a change package that contains, as a minimum, the change request and the affected eB object. But you can also add a work order to this change package. This would resolve the issue you face.
However, it seems to me that this is possibly a case of using a sledgehammer to crack a nut. And in fact all we need to be looking at is an event handler.
I will dig out information on both of the above for you.
RichT
Answer Verified By: Carma De Villiers