Check in problem - Checking in your files appears to hang

Anonymous
Anonymous

Community eB web server framework version 6.3.1.236 and version 15.5.1.236

After checking out a file, editing & saving the changes, then checking a file back in, the process appears to be hung with the message  "Checking in your files, Please wait...."  (see screenshot attachment). To remedy, the check in process is canceled, then "Undo Check Out" is selected. Viewing the file shows that editing was successful. What might be causing the check in process to hang? Is there a Web User setting missing? Additionally, the file does not show when undoing the check out (Screen shot attachment)

 

Parents Reply
  •  Checking-in a file back to eB

    You are likely caught by eB client control conflict in IE8 or IE9 from visiting different eB web versions (e.g. 15.4.1 vs. 15.5.1).

    Steps to fix your client machine:

    1.      Close all IE windows.

    2.      Go to C:\Windows\Downloaded Program Files and delete all files matching: eB.Control.IEControl.*

     

     

    Note there could be folder(s) called CONFLICT.* containing the same control but different version (this is how IE manages different versions). You can right click on the dll file and see Properties > Details to review the versions.

    Sadly, for some reason IE is not able to use the correct control per server version hence multiple different issues can occur due to IE using the control incompatible with the respective eB web site version.

     

    3.      Re-open IE and navigate to eB web

    4.      You should be prompted to download and enable the eB.Control.Web.cab again.

    Hope this helps you..!!

    Regards,
    Deepti 

    Answer Verified By: Anonymous 

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