eB Document Attributes not showing in eB Web

Hello everyone,

We are experiencing a strange error in eB in a system which is operational for years and which has been upgraded to V15 almost one year ago.

In this system there are tens of document classes and even more templates and everything has been working fine. Recently we tried to add some new classes and templates with a few new attributes for each. The attributes are mostly simple text. After doing all operations properly we were able to add new documents to the system using eB Director and all looked well. However, we noticed that when adding documents based on the same template(s) using eB Web the attributes (all the attributes) are missing. There is no way that the attributes can be added to the document even after it has been created (using Edit mode) as the Attributes topic appears empty. In the definitions there exist attributes which work fine in other classes/templates from both Director and eB Web.

None of the new classes/templates work in eB Web and it is not a matter of attribute permissions. We have experimented extensively with this and we also used the Admin account but the results remain the same: Old templates created before the upgrade work fine where new ones work only in eB Director.

We are using eB 15.4.1.325.

Any ideas?

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