Get all results download

Hello,

After running a user defined report in eB, and choosing to get all results, the excel file that is downloaded contains an error. The notes field becomes corrupted.

For example, for one record the notes field in the web view says "MM - invetsigate close out" but in the excel download is shows as "TU0gLSBJbnN0aWdhdGUgQ2xvc2UgT3V0".

Can anyone help define the cause and suggest a resolution?

Kind regards,

Catherine