Get all results download

Question

Hello, 
 After running a user defined report in eB, and choosing to get all results, the excel file that is downloaded contains an error. The notes field becomes corrupted. 
 For example, for one record the notes field in the web view says "MM - invetsigate close out" but in the excel download is shows as "TU0gLSBJbnN0aWdhdGUgQ2xvc2UgT3V0". 
 Can anyone help define the cause and suggest a resolution? 
 Kind regards, 
 Catherine

Roberto Garcia · Accepted Answer

Hi Catherine, 
 Yes, there is a known bug in version 15.4.1 when downloading results that include a MEMO attribute and that field being corrupted in the downloaded file. The issue is fixed in version 15.5.1 and higher. 
 thanks,

Carma De Villiers · Answer

Hi Catherine, 
 
Has this issue been resolved? If so, could you please close the issue by selecting "This helped me" and "Verify Answer". If not, please let me know so I can follow up on this issue. 
 
Thanks 
 
Carma