• Record Management feature has expired?

    Hi, We have a customer that wants to try de RM feature in eB but their 30 days trial period has expired. The estrange thing is that they never used It. It looks like for some reason It was accidentally activated in the past. How can we get back to 30…
  • License 'AssetWise Passport' (with ProductID 1922) has been in trail mode for more that 30 days and as a result will run in demo mode

    We have been experiencing the following issue. This error message pops-up from time to time when a user is accessing eB Director. When you click "OK" it shuts down the eB Director application. If you then fire eB Director back up it works again but periodically…