• Error in eB 15.6 'The Id is < 1. Use the overload to pass the Id'

    Hi, We have an install of eB 15.6 which is returning an error when trying to update the Default Navigator, but we're not sure what the error is trying to tell us. We get this error for all users, including the Admin account. On a different community…
  • Upgrade eB version

    Hi, I've noticed that the latest eB version now is ver. 16. Is it compulsory to upgrade and may I know how to upgrade? Our current ver. is 15.6.1.115 and it's been many years since the last upgrade. Thank you.
  • To un-check all the boxes by Default

    Hi everyone, Currently, at the 'Select Optional Work Tasks' on eB web page, all the boxes are ticked by default. Can we configure it so that no boxes are ticked so that we can select & tick by ourselves. Below is the page screenshot. Thank…
  • Unable to sign in to eB SMC community

    Hi Support, I'm unable to sign in to the eB SMC as below image; After inserted password and click OK, error below will prompted; Unable to load all the required Community Settings. Please check the Settings in your database. Object reference…
  • RE: Number with decimal places in eBWeb

    When testing in an English version, AssetWise (eB) 15.6.1, I am not able to reproduce your issue (see results in the image attached.) Maybe the issue is specific to the IE version, or the Language Preference setting applied. Please test if using a different…
  • Drop down in Document Wizard not working

    Hi, We have a new environment built but we are unable to add any documents as in the document wizard the "Discipline" drop down menu doesn't return anything. This works perfectly fine through Director. I have checked Web Layout Editor as per Gintautas…
  • Can an eB Report (eql not SSRS) return an attribute as a link?

    Will an eB report return a attribute as a link? For example, trying to create a report for persons returns the person code - and it's plain text - to view a person object, a search has be run using that person code. This seems like a normal expectation…
  • eB Web Client Controls for 15.6.1

    For our upgrade from 15.4.1 to 15.6.1, we used the eB Web Client Controls for our users' desktops from the core installation package. I could not find an updated version within the HF00370 hotfix, and this is why we rolled it out from the base installation…
  • Add new column on eB Web report.

    I would like to generate a report for list of people registered on eB Web and I wanted to add few columns such as the Permission Roles and Skills. Is there a way to do it? For instance, on below image I want to add new column next to Scope Name before…
  • 30 Day grace period for license has expired

    SELECTServer version: 9.0.0.113 eB Web version 15.6.1 When trying to perform a search in the Web Client, we receive the following error message: "The 30 day grace period for License 'Bentley Actions Management Server' (with ProductID 2305) has elapsed;…
  • Recovering deleted Virtual Item Groups from eB Web document.

    A Virtual Item Groups was accidently deleted from a document on eB Web. I need assistance on how to recover it back to the document. We did have daily eB database backup, it's just I don't know how to extract that particular deleted document from…
  • Amending eB Document Number

    I wanted to change/amend an approved document number on eB web. After I've changed the document status to 'Not Approved', the error shows " The Document that you are changing forms part of a Document History " when I'm trying to amend the document number…