• How to remove markup (change notice) from a change request?

    Getting reference error when trying to delete markup.
  • I want to search for multiple documents name/title in EQL report and then get a combined result

    I am trying to search an eql code in which after taking multiple doc name as input in the text field I need to get a combined result for all individual name. For eg when I put the doc name 'XYZ' and 'ABC' individually in separate field (then hit search…
  • Using Director from a different domain is not working in v16.7.25

    Hi, We have this scenario: eB Application server is installed in a domain but some users are logged in a different domain. The domains belongs to different Forests. There are no "Trusted Relationship" between the domains. The user has the…
  • invoke_with_resultset Method not working with result sets

    Hi there, We are using the add_method_info and invoke_with_resultset methods in replacement of query and exec ones but we are experiencing a consistent but unexpected behavior: If we call a stored procedure that makes a query, it always returns null…
  • eB v16.7.2 Provisioning

    Hi, I saw in the Media Library Provisioning Sheets for v16.4.2, do you have any newer version of the provisioning sheets? Thanks a lot, Sebastian.
  • eB v16.7.2 SDK

    Hi, Where I can get the SDK for eB v16.7.20.09? Thanks, Sebastian.
  • How to upload or download a file using the Bentley Web Services Gateway with eB Plugin - I'm getting 500 errors.

    I am trying to create a new object in eB, with a file attachment, but I'm getting stuck - can anyone help me or should I raise a support request? The steps I'm taking are: GET https://<host>.bentley.com//ws/v2.8/Repositories GET https://<host>.bentley…
  • Problems with load balancing in eB Web

    Hi, We can't load balance two eB Web Servers. We tried many different configuration options for sharing the session state but none works. This is the error we get: Exception: System.Web.HttpException Message: Unable to serialize the session state…
  • Add new item to the Document properties on eB

    Hi, I'd like to know whether it's possible to add new item on the Document / Work Order property template. For instance, I want to add Transmittal no. column next to the Date Obsolete column and the new item is also searchable from the search function…
  • Search for multiple document objects using a list of document numbers

    Hello, Is there a way I can search for multiple document objects using their full document reference numbers? I quite often have lots of objects that need adding to the basket as a group and there doesn't seem to be any functionality in eB to quickly…
  • Containers not refreshing after upload when double-clicking on ActiveX 'Turtle' in versions 15.4 and 15.6

    We have a fault on all our communities of eB (around 8) during the process of uploading documents to containers, using the double click functionality on the ActiveX 'Turtle'. Is this a known fault/is there a hotfix? Process : In a container (empty or…
  • Question on Transmittal

    Hi Support, Our organization will be using the Transmittal on eB for the first time & after done some testing, there are few things that we'd like to ask whether it is possible to do the following items below; 1. Currently only the Delivery Order…
  • Assign document taxonomy and metadata

    Hi, I'd like to know whether eB is capable of assigning the document taxonomy and metadata? Thanks!!
  • Exporting documents from eB vn 14.6.2

    Hi, I am trying to export all document fields and the corresponding attachments from eB vn 14.6.2. I have no experience of SQL, although I have access to the DocQnet export utility which enables me to export a certain amount of the metadata. I am hoping…
  • Record Management feature has expired?

    Hi, We have a customer that wants to try de RM feature in eB but their 30 days trial period has expired. The estrange thing is that they never used It. It looks like for some reason It was accidentally activated in the past. How can we get back to 30…
  • Using eB for PLM

    Hi, Do you have any specific documentation and/or business case where eB is used for Product LifeCycle Management? Thanks a lot, Sebastian.
  • What is the lastest Hotfix for eB v15.4.1?

    Hi, Is HF00386 the lastest HF available for eB v15.4.1 today? or there is a new one? In that case, could you supply a link to download It? Thanks, Sebastian
  • Using eB to implement Bill of Materials (BOM)

    Hi everyone, We need to implement Bill of Materials using eB v15. Do you have any documentation, presentation, screen shots, any recommendation or best practice to approach this case? Any information you can provide will be very helpful for us. …
  • BECS documentation and supported systems list

    Hi, We really need to know everything about how eB is integrated with SAP using BECS. Do you have any documentation? Also, It would be really useful to know all the other systems that could be integrated by using BECS. Do you have a list? Thanks…
  • eB SDK - v15.6.1

    Where can I get a copy of the eB SDK for v15.6.1.115 ? The documentation can be downloaded but not the library itself. Thank you
  • How to avoid upload of some file extensions in one eB Web Server but allow that file extensions in another eB Web Server?

    Hi, We have the following situation: Two eB Web Servers: 1 in the DMZ | 1 in the LAN From Director we can remove a Media Type, let's say .ppt.pptx This prevent uploading those file types to eB from all the clients: Director, Web Server LAN and…
  • How to exclude a multi-variable attribute in eQL reports?

    I am currently using eB to create a "Informally Library" for physical engineering resources. As a check out/in system, employees are asked to add a user note titled "Checked Out" when something is removed from the shelf and edit the not to "Checked In…
  • Mutexes table takes 100% CPU in Oracle

    Hi, We are experiencing a very estrange behavior in a Production Environment running on Oracle11g. Sessions created by eB are executing multiple select statements against de MUTEXES table and hangs the hole database instance. MUTEX table is empty. We…
  • How to create new communities on eB?

    Hello, I'd like to know what are the steps to create new communities on eB and to replicate all the templates, permission, roles, etc except for the users.. Thank!
  • To include priority of the work order/task in the new work task email notification

    Hello Everyone!, I have a request from the end-user who like to propose as below; 'In eB when creating work order, we can choose the urgency priority (urgent/normal/routine) but it does not appear in new work task email notification. Hence receiver…