• How to remove markup (change notice) from a change request?

    Getting reference error when trying to delete markup.
  • invoke_with_resultset Method not working with result sets

    Hi there, We are using the add_method_info and invoke_with_resultset methods in replacement of query and exec ones but we are experiencing a consistent but unexpected behavior: If we call a stored procedure that makes a query, it always returns null…
  • Question on Transmittal

    Hi Support, Our organization will be using the Transmittal on eB for the first time & after done some testing, there are few things that we'd like to ask whether it is possible to do the following items below; 1. Currently only the Delivery Order…
  • Bulk conversion to PDF in eB

    I would like to know if it is possible to convert a large chunk of DWG files (say 50,000 dwg files) into its PDF and make available for end users inside eB. Does eB provide a batch service tool or any recommendations for the technical approach for this…
  • Linking a Database

    I am doing some configuration in the eB software on the app server and my database has not been created yet. Can I link to staging database to test my install then point it to production once it is created?
  • JS32.dll not found?!

    We are now getting an error in our web client when attempting to view a file. The error is across all 3 scopes and does not appear to be usere or file specific. The error says: "The application has failed to start because js32.dll was not found…
  • "No Such Object"

    There is a user that is getitng an error when attempting to revision tags. Others do not appear to get this error when attempting the same command. I thought it might be a permissions issue but it does not appear that is the case. Any Ideas? System is…
  • Help drop down in Engineering Designer

    Does anyone know how to edit the links in the help section of Engineering Designer?