• How to remove markup (change notice) from a change request?

    Getting reference error when trying to delete markup.
  • Cannot upload files into eB document

    Need help to solve this issue. Whenever user want to upload files in eB document. This pop up error appeared.
  • RE: Number with decimal places in eBWeb

    When testing in an English version, AssetWise (eB) 15.6.1, I am not able to reproduce your issue (see results in the image attached.) Maybe the issue is specific to the IE version, or the Language Preference setting applied. Please test if using a different…
  • Searching by two or more responsibilities

    Hi, We cannot create a report using two or more responsibilities. If we just remove one of the two responsibilities clauses, the reports works fine. Please advice ASAP, thanks! for example: Example 1 START WITH Document SELECT Code, Name…
  • Transmittal permission error

    We have an odd issue that is related to permissions but we cannot find where. There is 5 or 6 documents that when we try to issue a transmittal we get the below error: The user in question is part of a security group called "Inabensa IC" and "Inabensa…
  • eB web File Transfer Window

    We are using IE 11 and eB web version 6.3.1.236 and requires version 15.5.1.236 of the eB Server. We are also using Oracle 10.2 on Unix After going to "My Preferences" going under "File options" I have verified that "Keep File Transfer Window Open…
  • eB Web Client Controls for 15.6.1

    For our upgrade from 15.4.1 to 15.6.1, we used the eB Web Client Controls for our users' desktops from the core installation package. I could not find an updated version within the HF00370 hotfix, and this is why we rolled it out from the base installation…
  • Missing plus sign for VIG in Folders with Auto Filling Rules

    Hi all, A customer has reported a new issue in eB v15.4.1. The plus sign is not active for VIG that has a VIs structure when they are listed in a Folder with Auto Filling Rules. But after the user clicks the inactive little box sign (like a minus sign…
  • New Revision option in eB Web is not shown for Approved documents with obsolete dates

    Hi All, We have a customer reporting an issue with eB Web v15.4.1 and we were able to reproduce It in house. In eB Web the New Revision option is correctly shown for Approved Documents. But then in some moment in time the document reaches It's Obsolete…
  • eQL report returning same document several times

    We are using eB 15.5.1 and Oracle 10.2. I have written a report that returns fields that are multivalue fields as part of its results. Even though the multivalue fields only have one value, maybe two if you count a null, it appears that because it is…
  • Limiting a eB Web Application for public Use.

    We are wanting to create a web application that is safe to deploy in the DMZ. The main use will be so that predifined quicklinks will be able to access a set document class. We have done the following to make the web application more secure in the DMZ…
  • Recovering deleted Virtual Item Groups from eB Web document.

    A Virtual Item Groups was accidently deleted from a document on eB Web. I need assistance on how to recover it back to the document. We did have daily eB database backup, it's just I don't know how to extract that particular deleted document from…
  • Uploading large files using eB web vs Director

    Using eB director we are able to upload a 145 mb file in about 45 seconds. When we try the same thing in eB web it takes close to an hour. Is eB web just not able to handle large files like this or is there and IIS or web setting that we need to change…
  • Amending eB Document Number

    I wanted to change/amend an approved document number on eB web. After I've changed the document status to 'Not Approved', the error shows " The Document that you are changing forms part of a Document History " when I'm trying to amend the document number…