• eB security roles

    We are running eB 15.5.1 on Oracle 10.2 Can you set up a role and the security on a document so that a person can delete the files in the document but cannot delete the document? Thanks.
  • Bulk Approval using Basket that contains some Documents that have Mandatory Attributes that have no Data Associated

    Hi, Is there a planned fix that will allow users to Approve Documents in Bulk using the Basket even if the Basket contains some Documents that have Mandatory Attributes that have no Data Associated and some Documents that are able to be Approved? …
  • eB Web Client Controls for 15.6.1

    For our upgrade from 15.4.1 to 15.6.1, we used the eB Web Client Controls for our users' desktops from the core installation package. I could not find an updated version within the HF00370 hotfix, and this is why we rolled it out from the base installation…
  • In IE 11, the turtle icon is requiring a duplicate double-click to launch the Add File window.

    A user who just updated to IE 11 is experiencing difficulty selecting the turtle without having to double-click twice on the turtle icon. She did not experience this issue when selecting the turtle with previous versions. Has anyone else seen this issue…
  • Problem deleting revision ruleset

    Hi Everyone !! I´m triying to delete a revisión rule set, I have already remove the rule from the class I was using it. But when I try to delete it an error mesage pops up (see screen shot) How can I find all related objects to the revisión rule set…
  • Do non-change controlled documents appear in the Pick Documents to add as affected object to Change Request?

    Hi, We recently changed all our drawings from Change Controlled to Non-Change Controlled in our test system... my question is that on a Change Request when attempting to add an Affected Document through the following screen...is the search limited to…
  • Basket eB Bug

    Hi, I think I have found a bug in the 15.6 version of eB that when a user clicks the basket folder inside their Basket to select multiple files and then attempts to do a bulk update, it changes the permission of the basket and the user is then unable…
  • eB Director through internet

    Hi! Can anybody help? eB Director works fine on the LAN. Now I try to grant access through internet. I forwarded port 18380 to Application server on my router, but eB Director logon screen does not list data sources. It shows error - wrong response…
  • Missing plus sign for VIG in Folders with Auto Filling Rules

    Hi all, A customer has reported a new issue in eB v15.4.1. The plus sign is not active for VIG that has a VIs structure when they are listed in a Folder with Auto Filling Rules. But after the user clicks the inactive little box sign (like a minus sign…
  • New Revision option in eB Web is not shown for Approved documents with obsolete dates

    Hi All, We have a customer reporting an issue with eB Web v15.4.1 and we were able to reproduce It in house. In eB Web the New Revision option is correctly shown for Approved Documents. But then in some moment in time the document reaches It's Obsolete…
  • Work Exchange Displaying Orgs, not Skills

    We are running eB 15.4.1, and we have had an issue crop up just recently on two PCs (that we know about). When these users open their Work Exchange in Director, they do not see the Skill folders. They still see their personal Work Exchange folders, but…
  • When creating multiple scopes, do users that have access to more than one scope need to have a login account for each scope? thank you...

    When creating multiple scopes, do users that have access to more than one scope need to have a login account for each scope? thank you...
  • System slowness - eB

    Hello, We have found that the system is unbearably slow for some users when other users submit a job of 100 or more items. An example would be person A implements 125 documents on a CR, which places multiple jobs in the queue. Person B is attempting…
  • Need to delete lots of documents with relationships in eB

    Hello, We need to delete over 100,000 documents in our system. Many of these documents have relationships such as project relationships. What is the best way to delete. These are in all types of statuses, (approved / not approved) and most are non…
  • SSRS Reports require login/password on client run on server

    Hi I have a situation where reports that have been created using SSRS run when called through the eB web interface from the server, but when called from a client machine using the web interface prompt for login details (several times) but no output…
  • Progress Bar in eB

    I was informed by my IT department that with IE9 the progress bar in 15.4.1.325 HF342/360 is no longer displaying. Has this been fixed in later versions of eB? If so, which versions? Thanks, Kelly
  • Using eB on iPad (IOS7 Safari) - name picklists...

    Hello. I know that eB isn't officially supported on iPad, but is there any reason why I would get the following behaviour when trying to select a name from a pick list? Can the iPad be configured to work differently? In the screenshot below, when…
  • eQL report returning same document several times

    We are using eB 15.5.1 and Oracle 10.2. I have written a report that returns fields that are multivalue fields as part of its results. Even though the multivalue fields only have one value, maybe two if you count a null, it appears that because it is…
  • Is it possible to bulk download files from documents?

    Some of our users would like to bulk download files from eB documents, is this possible? If so - can this also be done across multiple documents at the same time?
  • Changing the status up a person

    We are using eB 15.5.1 with oracle 10.2 An eB person's "status" got switched to not active. What are the concequences of doing this if any? Is there an easy way to set it back to Active? Can we just use a sql statement to do this? What are the concequences…
  • Limiting a eB Web Application for public Use.

    We are wanting to create a web application that is safe to deploy in the DMZ. The main use will be so that predifined quicklinks will be able to access a set document class. We have done the following to make the web application more secure in the DMZ…
  • Recovering deleted Virtual Item Groups from eB Web document.

    A Virtual Item Groups was accidently deleted from a document on eB Web. I need assistance on how to recover it back to the document. We did have daily eB database backup, it's just I don't know how to extract that particular deleted document from…
  • Uploading large files using eB web vs Director

    Using eB director we are able to upload a 145 mb file in about 45 seconds. When we try the same thing in eB web it takes close to an hour. Is eB web just not able to handle large files like this or is there and IIS or web setting that we need to change…
  • Amending eB Document Number

    I wanted to change/amend an approved document number on eB web. After I've changed the document status to 'Not Approved', the error shows " The Document that you are changing forms part of a Document History " when I'm trying to amend the document number…
  • eB SharePoint Connection Services

    Is there a version of the eB SharePoint Connection Services that supports SharePoint 2013? If not when will SharePoint 2013 be supported?