While creating a new template for a class in eB Director, user may face the below error:
To rectify the issue, follow the below procedure:
1) Open eB web.
2) Click on "Show system report"
3) Go to system preferences.
4) Expand "Filters" and change "ExcludeAllTeamplete" to "N".
Please take a look on the below image (steps are marked in circle)