This article will describe Work Order status meanings.
When you cancel a Work Order and one or more users have a work task in their Work in Progress folder (meaning they accepted but not yet completed the work task), the Work Order will not be Cancelled until all the users have cancelled their work tasks.
In eB Web, the user will see the warning "Pending cancel request, active tasks must be cancelled in order to continue" on a work task plus have a new action "Cancel Task".
In eB Web, the Work Order will have a new action "Cancel All Tasks"
Once all the accepted (Active) work tasks have been cancelled (by either action), the Work Order will then have the status of Cancelled.