
	Applies To

	Product(s):	eB Core
	Version(s):	14.x, 15.x, 16.x
	Environment:	N/A
	Area:	Files Management
	Subarea:	Upload
	Original Author:	Dennis Chan, Bentley Technical Support Group

Problem

When I try to add a file to eB (using either Director, eBweb or any other client applications) I get an error saying:

"...there was a problem performing the action 'Upload..."There is no Repository in the relevant Repository Group that is 'Online'. 'Write Enabled'..."

Cause

The following are the most common causes of the error:

the eB Storage Service is not running
the eB Storage Service is running but is not serving the community in question
there is no repository defined for the community.

Solution

1. Make sure the eB Storage Service is running

run eBSMC on the application server
click the Service Manger node on the Explorer tree
check the status of the eB Storage Service in the top right (main) pane
if it is stopped, restart it by clicking the service name, and then the "Start" icon at the top of the window

2. Make sure the community is served by the eB Storage Service

in the eBSMC, click the Storage node on the Explorer tree
in the Community Served pane, make sure a check mark is present next to the community in question
if not, click the empty square box to check the community
supply the eB ADMIN username and password to complete the process

3. Ensure there is a default repository defined for the community