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AssetWise ALIM
AssetWise ALIM - Wiki Cannot add any files to eB
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    • -AssetWise ALIM - Wiki
      • +1. Planning and Installation
      • -2. Configuring eB
        • +Brava Configuration
        • +Client Side Configuration
        • +Database
        • +Director
        • +eB Web
        • +Enabling Services
        • +Event Handler
        • Getting error while connecting to ALIM Import/Export tool (v1.0.1.48) with IMS login
        • +Layout Editor
        • +Logon and Security Access Issues
        • +Permissions
        • -SMC Communities
          • Bulk Tag Generation got inactive/aborted
          • Cannot add any files to eB
          • Community Not Visible while login
          • Error : Link refer to different community appears when user send QuickLinks and email from eB
          • Error trying to add a community
          • Error when adding a community - Incorrect syntax near '50000'. Incorrect syntax near '50512'.
          • Error while creating the community
          • Error Windows Platform FIPS validated cryptographic algorithms" when trying to open SMC
          • Error: Connection lost contact appears while creating community
          • Failed to update community
          • Job stuck in Ready state in Work queue
          • Operation timed out error in SMC
          • Queues are getting disabled automatically after some time in SMC.
          • SSL Certificate issue throws HTTPS error message
          • SSL Certificate requirement starting with eB16.7.2 - server throws HTTPS error
          • SSL Certificate Warning
          • The remote server returned an error 404 : Failed to start SMC
        • +System Defaults
        • +Templates and Classes
      • +3. eB Objects
      • +4. eB Products and Services
      • +5. AssetWise ALIM LEARNServer - Videos and Presentation
      • +6. AssetWise Release Information
      • +7. Resolved Bugs
      • +8. Wikis to be assigned
      • A file added to a document is shown to have "UNKNOWN MIME TYPE"
      • ALIM eB - internet access needs
      • ALIM Web error - You need at least the 'View' permission on the 'Organization'
      • AssetWise (v. 16.7.60) What's New and ReadMe Files
      • AssetWise CONNECT ALIM login error - The login URL is not whitelisted for authentication.
      • Brava viewer does not display any markups (or markup layers)
      • Bulk Export job stuck
      • Bulk import error JSONRPCError - Can not add document to folder Document Import Jobs
      • Bulk Import results in an error job in the work queue - Failed to Import Documents. Failed to get the files from the repositories.
      • Changes to a repository's properties are not saved
      • COLD process gets error creating new documents
      • Director displays text in small font size which is hard to read
      • Director Login Issue - An unsecured or incorrectly secured fault was received
      • Director's Basket Correct Spelling not working
      • Documents can only be found in a wildcard search but not by their full document numbers (prefixes)
      • eB Capture (Kofax Connector) Export Error
      • eB FilePlan rules incompatibilities
      • eB Services (sub-services) do not shut down properly when the eB Service Manager shuts down or restarts
      • eBSMC or Director error - This app can't be activated by the Built-in Administrator
      • eBweb Error When Launching or Viewing Files - Correlation code: 3e7d 19cf-4bf4-4f56-ad58-23133662dff0
      • eBweb user gets a "You don't have the required permission. You need at least the View permission on the 'folder'" error
      • Error accessing an ALIM website - There is an error with the current repository configuration. Please check configuration and ensure base end points are correct.
      • Error creating or deleting objects with a MVA (multi-value attribute)
      • Error Expanding an Auto Filing folder - The query syntax is invalid
      • Error when performing searches (or running reports) in eBweb - Error executing child request for ReportWizard.aspx
      • Export Connector error - eB API ChangeHost/connect
      • Getting Deadlock Error while importing data with ALIM Import/Export tool
      • Getting TimeOut error while expanding Organization and Location in Explorer (eB director)
      • How to delete the files listed under Favorites -> My Downloads?
      • License Management Tool (LMT) gets an error saying "Failed to contact the license server"
      • NED error message - The ProtoProxy is already set
      • Need to delete old publisher packages based on creation time
      • Need to find out users' logon activities
      • Not able to see the edit button, also the actions tab was not showing the Approve, Delete options
      • Question: Can the data and files for ALIM be encrypted?
      • Rendition Job processed by the Interplot Engine failed to create an instance of COM component - error: 8001010a
      • Setting the file name character replacement technique in eB
      • SRs resolved in AWIIS 16.9.10.17 and ALIM Web 19.4.9 (19.409.3)
      • SSIS Connection Error with SSL Certificates
      • +The "New Revision" link/command is missing from the Actions menu
      • The module "adobepdflwrapper.dll" failed to load.
      • The “Email Transmittal(s)” option is missing from a Distribution Order/Transmittal
      • User cannot delete a document, getting error "The selected object is subject to an Approval Workflow and may not be deleted while the workflow is active"
      • User cannot edit (add/remove) the Projects related to a Distribution Order
      • User cannot Edit Document Title in ALIM Web
      • User cannot subscribe to documents - gets error "This Subscriber already exists for Delivery Def 1"
      • User cannot unapprove a document which is not Change Controlled
      • User get STARTTLS error with smtp.office365.com
      • User gets a "Failed to transfer" error message when trying to upload a file using eBweb
      • User gets a "PreventCache" or "502" error when tying to view a large multipage file in Brava
      • User gets a "value is out of range" error in the eB service properties screen
      • User gets a failed job in the mail queue with error "Could not resolve the email address"
      • User gets a message saying "No application can display this object" when he clicks on a Role in the search result list
      • User gets a timeout error using the ALIM Import Export Tool
      • User gets a Windows Security prompt when attempting to access an ALIMweb site
      • User gets an "Failed to retrieve a valid file cache response" error when attempting to view files using the Brava viewer
      • User gets an "Unable to find a valid user account..." in eBSMC when clicking on a community which uses Bentley Sign-On (IMS Authentication)
      • User gets an error about dependent renditions when processing disposition order list items
      • User gets an error batch in the Kofax Batch Manager regarding BAR CODE NUMBER
      • User gets an error opening excel files
      • User gets an error regarding certificate, security binding when attempting to run the eB System Management Console
      • User gets an error saying "Blazon is taking too long to write file to disk" when attempting to render a file
      • User gets an error trying to delete a Projectwise Data Source
      • User gets an error uploading a PDF file: 'The signature of the uploaded file does not match that sent by the client'
      • User gets an error when trying to create new Oracle Data Source in the eBSMC
      • User gets an error when trying to save in the My Preferences screen
      • User gets an error when trying to unapprove a document
      • User gets an extra "Please click on the files that you want to launch" prompt in internet explorer
      • User gets an Id < 1 error when opening user preferences or system preferences
      • User gets error in a report - The multi-part identifier "j12t0.pdm_file_id" could not be bound
      • User gets error on various screens or does not see new functionalities in ALIM Web after an upgrade
      • User needs to find documents with hidden file(s)
      • User receives an error saying "Root element is missing" when trying to run eB System Management Console eBSMC
      • Users are not able to launch or upload files in a high availability (HA) environment
      • Users get an error which says "Request Entity Too Large" when trying to upload a file
      • Users get error "No folder could be found that matches the supplied identifier" when trying to delete a folder from the System tree in Director
      • Users get error while accessing ALIM Web - The size of the request headers is too long
      • Using the "Turtle" (File Drop Zone) in Edge
      • What are the maximum values I can set for Max Asynchronous Jobs and Max Asynchronous Jobs Per Type?
      • When a new Placeholder is created in Assetwise it is not displaying the ProjectWise Link in Assetwise for that Placeholder
      • Where can I create a service request?
      • Work queue jobs fail with error "Could not resolve the email address for all the recipients"
    • +AssetWise Client
    • +eB - Training Recording
    • eB Create Backup and Restore
    • +eB Standard Viewer
    • Error using Bentley Sing-On (IMS)
    • External user failed to access ALIM site
    • Firewall File and Port Exclusion list
    • Maharashtra Metro Bulk export issue
    • Maharashtra Metro Rail Bulk Update of Tags not working(Customization)
    • NED Menu options
    • SSIS - eB Connection Manager not available in SSIS after Upgrade to ALIM 16.9.3
    • Troubleshooting logging on in using IMS as your authentication method

     
     Questions about this article, topic, or product? Click here. 

    Cannot add any files to eB

       
      Applies To 
       
      Product(s): eB Core
      Version(s): 14.x, 15.x, 16.x
      Environment:  N/A
      Area:  Files Management
      Subarea:  Upload
      Original Author: Dennis Chan, Bentley Technical Support Group
       

    Problem

    When I try to add a file to eB (using either Director, eBweb or any other client applications) I get an error saying:

    "...there was a problem performing the action 'Upload..."There is no Repository in the relevant Repository Group that is 'Online'. 'Write Enabled'..."

    Cause

    The following are the most common causes of the error:

    1. the eB Storage Service is not running
    2. the eB Storage Service is running but is not serving the community in question
    3. there is no repository defined for the community.

    Solution

    1. Make sure the eB Storage Service is running

    • run eBSMC on the application server
    • click the Service Manger node on the Explorer tree
    • check the status of the eB Storage Service in the top right (main) pane
    • if it is stopped, restart it by clicking the service name, and then the "Start" icon at the top of the window

    2. Make sure the community is served by the eB Storage Service

    • in the eBSMC, click the Storage node on the Explorer tree
    • in the Community Served pane, make sure a check mark is present next to the community in question
    • if not, click the empty square box to check the community
    • supply the eB ADMIN username and password to complete the process

    3. Ensure there is a default repository defined for the community

    • please refer to the "To Create a Repository" section in the eB Implementation Guide

    • "cannot add files"
    • "no Repository"
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    • Dennis Chan Created by Bentley Colleague Dennis Chan
    • When: Wed, Mar 9 2016 6:19 PM
    • Dennis Chan Last revision by Bentley Colleague Dennis Chan
    • When: Wed, Mar 9 2016 6:30 PM
    • Revisions: 3
    • Comments: 0
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