Applies To
Product(s):
eB SMC
Version(s):
15.x.x
Environment:
N/A
Area:
Queue – Record capture
Subarea:
Snapshot
OriginalAuthor:
Priyanka Sawarkar, Bentley Technical Support Group
Problem:
User getting “failed to Approve Record” error in Object, on creating snapshot of document.
Reason:
Documents may contain mandatory attributes that is failing to approve the record.
Solution:
One of the recommended solution could be to verify weather document contain any mandatory attributes or not that is failed to fill up.
Steps to verify:
1. Open the object that is causing error and expand snapshots topic
2. Open the document with status – not approved
Try to approve it manually, it will give error due to mandatory attributes. If so, Select Documents from "Classes and attributes" tab under System admin and uncheck Mandatory attributes. Save and refresh and try again - Error will not occur
To overcome with this problem, event handler is require to handle mandatory attributes