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AssetWise ALIM
AssetWise ALIM - Wiki Error "A problem occurred connecting to community" occurs while login into eB Web
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    • -AssetWise ALIM - Wiki
      • -1. Planning and Installation
        • -An Introduction to eB Features
          • +Active Directory Introduction
          • Asset Painter
          • Asset/Tag Painter Overview
          • Document Validation
          • eB File Plan
          • -Logon and Authentication Options
            • Error "A problem occurred connecting to community" occurs while login into eB Web
            • Getting Error while logging in to the Director ‘The server process could not be started because the configured identity is incorrect
            • Use my Windows account to log in
        • +An Introduction to eB Plugins
        • +Certificates
        • Changes to check out/in without ActiveX from 16.3.1
        • Collection of issues raised during upgrades from V15 to V16
        • +Customizing eB
        • Download Latest Version of eB
        • eB 16.3 Supported Versions
        • +Installation Issues
        • Licensing
        • +Localization Issues
        • Oracle Client Permissions needed for eB
        • Session error while browsing eB Web
        • SQL Authentication and login needed for eB
        • Steps to create Installation log from .msi install file
        • Where can I download the Most Current Version of eB from?
      • +2. Configuring eB
      • +3. eB Objects
      • +4. eB Products and Services
      • +5. AssetWise ALIM LEARNServer - Videos and Presentation
      • +6. AssetWise Release Information
      • +7. Resolved Bugs
      • +8. Wikis to be assigned
      • A file added to a document is shown to have "UNKNOWN MIME TYPE"
      • ALIM database upgrade script error in ebp_get_exp_comments_data stored procedure
      • ALIM eB - internet access needs
      • ALIM Web error - You need at least the 'View' permission on the 'Organization'
      • AssetWise (v. 16.7.60) What's New and ReadMe Files
      • AssetWise CONNECT ALIM login error - The login URL is not whitelisted for authentication.
      • Brava viewer does not display any markups (or markup layers)
      • Bulk Export job stuck
      • Bulk import error JSONRPCError - Can not add document to folder Document Import Jobs
      • Bulk Import results in an error job in the work queue - Failed to Import Documents. Failed to get the files from the repositories.
      • Changes to a repository's properties are not saved
      • COLD process gets error creating new documents
      • Director displays text in small font size which is hard to read
      • Director Login Issue - An unsecured or incorrectly secured fault was received
      • Director's Basket Correct Spelling not working
      • Documents can only be found in a wildcard search but not by their full document numbers (prefixes)
      • eB Capture (Kofax Connector) Export Error
      • eB FilePlan rules incompatibilities
      • eB Services (sub-services) do not shut down properly when the eB Service Manager shuts down or restarts
      • eBSMC or Director error - This app can't be activated by the Built-in Administrator
      • eBweb Error When Launching or Viewing Files - Correlation code: 3e7d 19cf-4bf4-4f56-ad58-23133662dff0
      • eBweb user gets a "You don't have the required permission. You need at least the View permission on the 'folder'" error
      • Error accessing an ALIM website - There is an error with the current repository configuration. Please check configuration and ensure base end points are correct.
      • Error creating or deleting objects with a MVA (multi-value attribute)
      • Error Expanding an Auto Filing folder - The query syntax is invalid
      • Error when performing searches (or running reports) in eBweb - Error executing child request for ReportWizard.aspx
      • Export Connector error - eB API ChangeHost/connect
      • Getting Deadlock Error while importing data with ALIM Import/Export tool
      • Getting TimeOut error while expanding Organization and Location in Explorer (eB director)
      • How to delete the files listed under Favorites -> My Downloads?
      • Import / Export tool Role Persons Tab not functioning properly
      • License Management Tool (LMT) gets an error saying "Failed to contact the license server"
      • NED error message - The ProtoProxy is already set
      • Need to delete old publisher packages based on creation time
      • Need to find out users' logon activities
      • Not able to see the edit button, also the actions tab was not showing the Approve, Delete options
      • Question: Can the data and files for ALIM be encrypted?
      • Rendition Job processed by the Interplot Engine failed to create an instance of COM component - error: 8001010a
      • Setting the file name character replacement technique in eB
      • SRs resolved in AWIIS 16.9.10.17 and ALIM Web 19.4.9 (19.409.3)
      • SSIS Connection Error with SSL Certificates
      • +The "New Revision" link/command is missing from the Actions menu
      • The module "adobepdflwrapper.dll" failed to load.
      • The “Email Transmittal(s)” option is missing from a Distribution Order/Transmittal
      • User can not log in, account disabled
      • User cannot delete a document, getting error "The selected object is subject to an Approval Workflow and may not be deleted while the workflow is active"
      • User cannot edit (add/remove) the Projects related to a Distribution Order
      • User cannot Edit Document Title in ALIM Web
      • User cannot subscribe to documents - gets error "This Subscriber already exists for Delivery Def 1"
      • User cannot unapprove a document which is not Change Controlled
      • User does not get the correct results with the "Download all report results to a CSV file" command
      • User get STARTTLS error with smtp.office365.com
      • User gets a "Failed to transfer" error message when trying to upload a file using eBweb
      • User gets a "PreventCache" or "502" error when tying to view a large multipage file in Brava
      • User gets a "value is out of range" error in the eB service properties screen
      • User gets a failed job in the mail queue with error "Could not resolve the email address"
      • User gets a failed snapshot capture queue job with error "Failed to render to PDF"
      • User gets a message saying "No application can display this object" when he clicks on a Role in the search result list
      • User gets a timeout error using the ALIM Import Export Tool
      • User gets a Windows Security prompt when attempting to access an ALIMweb site
      • User gets an "Failed to retrieve a valid file cache response" error when attempting to view files using the Brava viewer
      • User gets an "Unable to find a valid user account..." in eBSMC when clicking on a community which uses Bentley Sign-On (IMS Authentication)
      • User gets an error about dependent renditions when processing disposition order list items
      • User gets an error batch in the Kofax Batch Manager regarding BAR CODE NUMBER
      • User gets an error opening excel files
      • User gets an error regarding certificate, security binding when attempting to run the eB System Management Console
      • User gets an error saying "Blazon is taking too long to write file to disk" when attempting to render a file
      • User gets an error trying to delete a Projectwise Data Source
      • User gets an error uploading a PDF file: 'The signature of the uploaded file does not match that sent by the client'
      • User gets an error when trying to create new Oracle Data Source in the eBSMC
      • User gets an error when trying to save in the My Preferences screen
      • User gets an error when trying to unapprove a document
      • User gets an extra "Please click on the files that you want to launch" prompt in internet explorer
      • User gets an Id < 1 error when opening user preferences or system preferences
      • User gets error in a report - The multi-part identifier "j12t0.pdm_file_id" could not be bound
      • User gets error on various screens or does not see new functionalities in ALIM Web after an upgrade
      • User needs to find documents with hidden file(s)
      • User receives an error saying "Root element is missing" when trying to run eB System Management Console eBSMC
      • Users are not able to launch or upload files in a high availability (HA) environment
      • Users get an error which says "Request Entity Too Large" when trying to upload a file
      • Users get error "No folder could be found that matches the supplied identifier" when trying to delete a folder from the System tree in Director
      • Users get error while accessing ALIM Web - The size of the request headers is too long
      • Using the "Turtle" (File Drop Zone) in Edge
      • What are the maximum values I can set for Max Asynchronous Jobs and Max Asynchronous Jobs Per Type?
      • When a new Placeholder is created in Assetwise it is not displaying the ProjectWise Link in Assetwise for that Placeholder
      • Where can I create a service request?
      • Work queue jobs fail with error "Could not resolve the email address for all the recipients"
    • +AssetWise Client
    • +eB - Training Recording
    • eB Create Backup and Restore
    • +eB Standard Viewer
    • Error using Bentley Sing-On (IMS)
    • External user failed to access ALIM site
    • Firewall File and Port Exclusion list
    • Java Dependencies and ALIM Web Client
    • Maharashtra Metro Bulk export issue
    • Maharashtra Metro Rail Bulk Update of Tags not working(Customization)
    • NED Menu options
    • SSIS - eB Connection Manager not available in SSIS after Upgrade to ALIM 16.9.3
    • Troubleshooting logging on in using IMS as your authentication method

     
     Questions about this article, topic, or product? Click here. 

    Error "A problem occurred connecting to community" occurs while login into eB Web

     
      Applies To 
       
      Product(s): eB Web, eB Director
      Version(s): ALL
      Environment:  N/A
      Area:  Installation
      Subarea:  N/A
      Original Author: Priyanka Sawarkar, Bentley Product Advantage Group
       

    Problem Description :

    User were not able to login into eB Web and getting error - "I'm sorry, but I could not log you in". After selecting OK button it gives "Socket Connection was aborted ..." error message

    Usually above error occurs when client - server communication doesn't go well.

    Solution :

    1) Open IIS manger and expand the server and select the appropriate site and Click on Authentication.

    • Make sure that “ ASP.NET Impersonation” and “Windows authentication” are enabled and rest are disabled

    2) Also Make sure that “Trust for Delegation” on IIS AppPool account is set.To verify use following steps:

    1. Click Start, click Administrative Tools, and then click Active Directory Users and Computers.
    2. Expand domain, and expand the Computers folder.
    3. In the right pane, right-click the computer name for the Web server, select Properties, and then click the Delegationtab.
    4. Click to select Trust this computer for delegation to any service (Kerberos only).
    5. Click OK.

    3)  Verify that all the users are trusted for delegation.

    All users must be allowed to have their credentials delegated. This is true by default, but it will be worthwhile to verify that this is the case by checking in “Active Directory Users and Computers” that the setting “Account is sensitive and cannot be delegated” isn’t set. Refer below screenshot

    4) Set UPN on client/server machine.


    If the application server is running as a specific user account (i.e. bob@acme.com) then you have to set the User Principal Name as the client endpoint identity. To do this add the following to the web.config file (under appSettings):

     
    <appSettings>
       <add key="Bentley.eB.DefaultTcpEndpointIdentity" value="upn:bob@acme.com"></add>
    </appSettings>


    Note: to find the identity of the service you can look at the Wsdl file for the service e.g. type this in the browser: https://<server>/Bentley/eB/Service/ServiceRegistry?wsdl and you will see towards the bottom of the results:

     
    <wsdl:port name="NetTcpBinding_IServiceRegistry"binding="tns:NetTcpBinding_IServiceRegistry">
      <soap12:address location="net.tcp://localhost:18377/Bentley/eB/Service/ServiceRegistry/Tcp" ></soap12:address>
        <wsa10:EndpointReference>
         <wsa10:Address>net.tcp://localhost:18377/Bentley/eB/Service/ServiceRegistry/Tcp</wsa10:Address>
         <Identityxmlns="http://schemas.xmlsoap.org/ws/2006/02/addressingidentity">
            <Upn>bob@acme.com</Upn>
         </Identity>
       </wsa10:EndpointReference>
    </wsdl:port>

    Attached is the document Windows Authentication with eB web server.

    ~ Priyanka Sawarkar

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    • Priyanka Kale Created by Priyanka Kale
    • When: Tue, Aug 30 2016 4:03 AM
    • Revisions: 1
    • Comments: 0
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