Applies To | |||
Product(s): | eBweb | ||
Version(s): | 15.x.x, 16.X.X | ||
Environment: | N/A | ||
Area: | Files | ||
Subarea: | Launch and Check Out | ||
Original Author: | Dennis Chan, Bentley Product Advantage Team (credit to Melissa Lyons) |
Problem Description:
User would get the following errors when attempting to launch or check out files from eBweb.
(Launch)
I'm sorry, but 'C:\Users\<your username>\AppData\Local\Temp\Low\Bentley\eB.Control.IEControl\...' could not be launched because an error occurred. The system could not launch the file because it received a DDE error from the application which owns it.
(Check Out)
I'm sorry, there was a problem performing the action 'Download to 'C:\eBCheckOut...(your checkout folder), an error occurred during the transfer. Error: Access is denied.
Cause:
The eB website being accessed is not recognized/treated as an intranet site.
Solution:
Use the following steps to add the eB website to the local intranet zone:
- Run internet explorer and login to eB
- Click the Tools -> Internet options menu
- Click the Security tab
- Select Local Intranet and click the Sites button
- Click the Advanced button
- Then click the Add button to add the eB website to the zone
- Click Close, OK, then Apply
- Exit internet explorer and login to eB again
User should now be able to launch and check out files.