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User would get the following errors when attempting to launch or check out files from eBweb.
(Launch)
I'm sorry, but 'C:\Users\<your username>\AppData\Local\Temp\Low\Bentley\eB.Control.IEControl\...' could not be launched because an error occurred. The system could not launch the file because it received a DDE error from the application which owns it.
(Check Out)
I'm sorry, there was a problem performing the action 'Download to 'C:\eBCheckOut...(your checkout folder), an error occurred during the transfer. Error: Access is denied.
The eB website being accessed is not recognized/treated as an intranet site.
Use the following steps to add the eB website to the local intranet zone:
User should now be able to launch and check out files.