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AssetWise ALIM | eB - Wiki Trouble shooting eBweb file upload errors
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    Trouble shooting eBweb file upload errors

       
      Applies To 
       
      Product(s): AssetWise(eB) eBweb
      Version(s): 15.x.x, 16.x.x
      Environment:  N/A
      Area:  Document
      Subarea:  File Upload
      Original Author: Dennis Chan, Bentley Product Advantage Team, with the help of Ewen Roberts

    Problem Description:

    User encounters a problem when uploading files (adding files) using eBweb.

    Cause:

    Various.

    Solution:

    Check the on screen error messages. If the error message window contains a "Details" button, click it to get more info.

    Moreover, during the file upload/transfer the eBweb activeX component writes a temporary log file in the %temp%\Bentley\eB.Control.IEControl folder. Try starting an upload and then look at the most recent folder, it will contain a log file which lists the steps the control took during transfer along with any errors the control received from WININET. Examine the log file to find the possible cause of the error.

    Workaround:

    N/A

     

    • "file upload"
    • "file transfer"
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    • Dennis Chan Created by Bentley Colleague Dennis Chan
    • When: Fri, Sep 30 2016 5:52 PM
    • Don Bui Last revision by Bentley Colleague Don Bui
    • When: Tue, Apr 23 2019 4:33 PM
    • Revisions: 4
    • Comments: 0
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