Not able to vie a file and Turtle is also missing

Problem Description:

We are not able to view a document in Brava and also Turtle also goes off very often.

Root Cause:

If eB web site is not compatible or ActiveX plugin is disabled from security settings or if IE is running under secure mode.

Solution:

You have to check the security settings and also have to disable the Protected Mode as shown below:

Hope it helps you to resolved the issue!