Problem:
While trying to bulk upload a file, by providing Cross Reference, the file does not upload successfully(Uploads Excel file and the configuration file but not the log file & gives the attached error message in the SMC). If the Cross Reference is removed, they are successfully able to upload the file.
Resolution:
User need to enable all the Active scopes that contains the Cross reference irrespective of the scope you are working on.For example, you have 3 scopes A, B and C for a particular community and you are working on a scope A and trying to load the spreadsheet(with cross reference) in the same scope you need to enable the Active scope B and C as well if they have the Cross reference data defined(data in Director-->System admin--> Maintain List values --> Cross reference type). If you don't enable the B and C you are expected to get the error message attached in the question post.