Product
| Applies To | |||
| Product(s): | eB Information Manager | ||
| Version(s): | 16.6.x | ||
| Environment: | N/A | ||
| Area: | Document | ||
| Subarea: | Create New Revision | ||
| Original Author: | Dennis Chan, Bentley Product Advantage Team |
Problem Description:
When users try to create a new revision for any document, the Create New Revision wizard window comes up blank, with just the words "Copy in progress" and "Starting copy..." visible, but never finishes copying/processing. This happens in Internet Explorer version 11 (11.0.9600.18697 to be exact).
Cause:
This is caused by I.E.'s Enterprise Mode and Document Mode being set to lower than 10.
Solution:
- Run I.E.
- Navigate to the document then launch "Create new Revision" wizard.
- While focus on "Create New Revision" window press F12 key on keyboard (may require press Fn+F12 on laptops).
- The Developer tools window will open. Unpin the developer tools pane to display in separate window side by side IE window.
- In Developer tools ensure in "Emulation" tab (already selected),
- Set Browser Profile = Desktop
- Set Document Mode = 10
- The wizard window will refresh and should display correctly.
- Click “Create Revision” to complete the wizard.
Workaround:
N/A {SrvReqNo:[7000676809]}