Error: Connection lost contact appears while creating community


Applies To
Product(s):eB SMC
Version(s):15.x, 16.x
Environment:N/A
Area:Community
Subarea:
Original Author:Priyanka Kale, Product Advantage group

Problem Description :

UserĀ tried to create the community in eB and getting error message of Connection Lost Contact as shown in below screenshot

Root CauseĀ  :

Attached error may occur may be because -
1)Server was unexpectedly terminated or was forced to terminate.
2) Server timed out the connect
3) Windows firewall is checking for local connections

Problem Solution :

The above error occurs in case of oracle database. Below is article from oracle forum which may helps to resolve the issue.

http://www.vitalsofttech.com/ora-03135-connection-lost-contact/