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AssetWise ALIM - Wiki SSL Certificate requirement starting with eB16.7.2 - server throws HTTPS error
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    • -AssetWise ALIM - Wiki
      • +1. Planning and Installation
      • -2. Configuring eB
        • +Brava Configuration
        • +Client Side Configuration
        • +Database
        • +Director
        • +eB Web
        • +Enabling Services
        • +Event Handler
        • Getting error while connecting to ALIM Import/Export tool (v1.0.1.48) with IMS login
        • +Layout Editor
        • +Logon and Security Access Issues
        • +Permissions
        • -SMC Communities
          • Bulk Tag Generation got inactive/aborted
          • Cannot add any files to eB
          • Community Not Visible while login
          • Error : Link refer to different community appears when user send QuickLinks and email from eB
          • Error trying to add a community
          • Error when adding a community - Incorrect syntax near '50000'. Incorrect syntax near '50512'.
          • Error while creating the community
          • Error Windows Platform FIPS validated cryptographic algorithms" when trying to open SMC
          • Error: Connection lost contact appears while creating community
          • Failed to update community
          • Job stuck in Ready state in Work queue
          • Operation timed out error in SMC
          • Queues are getting disabled automatically after some time in SMC.
          • SSL Certificate issue throws HTTPS error message
          • SSL Certificate requirement starting with eB16.7.2 - server throws HTTPS error
          • SSL Certificate Warning
          • The remote server returned an error 404 : Failed to start SMC
        • +System Defaults
        • +Templates and Classes
      • +3. eB Objects
      • +4. eB Products and Services
      • +5. AssetWise ALIM LEARNServer - Videos and Presentation
      • +6. AssetWise Release Information
      • +7. Resolved Bugs
      • +8. Wikis to be assigned
      • A file added to a document is shown to have "UNKNOWN MIME TYPE"
      • ALIM eB - internet access needs
      • ALIM Web error - You need at least the 'View' permission on the 'Organization'
      • AssetWise (v. 16.7.60) What's New and ReadMe Files
      • AssetWise CONNECT ALIM login error - The login URL is not whitelisted for authentication.
      • Brava viewer does not display any markups (or markup layers)
      • Bulk Export job stuck
      • Bulk Import results in an error job in the work queue - Failed to Import Documents. Failed to get the files from the repositories.
      • Changes to a repository's properties are not saved
      • COLD process gets error creating new documents
      • Director displays text in small font size which is hard to read
      • Director's Basket Correct Spelling not working
      • Documents can only be found in a wildcard search but not by their full document numbers (prefixes)
      • eB Capture (Kofax Connector) Export Error
      • eB FilePlan rules incompatibilities
      • eB Services (sub-services) do not shut down properly when the eB Service Manager shuts down or restarts
      • eBSMC or Director error - This app can't be activated by the Built-in Administrator
      • eBweb Error When Launching or Viewing Files - Correlation code: 3e7d 19cf-4bf4-4f56-ad58-23133662dff0
      • eBweb user gets a "You don't have the required permission. You need at least the View permission on the 'folder'" error
      • Error accessing an ALIM website - There is an error with the current repository configuration. Please check configuration and ensure base end points are correct.
      • Error creating or deleting objects with a MVA (multi-value attribute)
      • Error Expanding an Auto Filing folder - The query syntax is invalid
      • Error when performing searches (or running reports) in eBweb - Error executing child request for ReportWizard.aspx
      • Export Connector error - eB API ChangeHost/connect
      • Getting Deadlock Error while importing data with ALIM Import/Export tool
      • Getting TimeOut error while expanding Organization and Location in Explorer (eB director)
      • How to delete the files listed under Favorites -> My Downloads?
      • License Management Tool (LMT) gets an error saying "Failed to contact the license server"
      • NED error message - The ProtoProxy is already set
      • Need to delete old publisher packages based on creation time
      • Need to find out users' logon activities
      • Not able to see the edit button, also the actions tab was not showing the Approve, Delete options
      • Question: Can the data and files for ALIM be encrypted?
      • Rendition Job processed by the Interplot Engine failed to create an instance of COM component - error: 8001010a
      • Setting the file name character replacement technique in eB
      • SSIS Connection Error with SSL Certificates
      • +The "New Revision" link/command is missing from the Actions menu
      • The module "adobepdflwrapper.dll" failed to load.
      • The “Email Transmittal(s)” option is missing from a Distribution Order/Transmittal
      • User cannot delete a document, getting error "The selected object is subject to an Approval Workflow and may not be deleted while the workflow is active"
      • User cannot edit (add/remove) the Projects related to a Distribution Order
      • User cannot Edit Document Title in ALIM Web
      • User cannot subscribe to documents - gets error "This Subscriber already exists for Delivery Def 1"
      • User cannot unapprove a document which is not Change Controlled
      • User get STARTTLS error with smtp.office365.com
      • User gets a "Failed to transfer" error message when trying to upload a file using eBweb
      • User gets a "PreventCache" or "502" error when tying to view a large multipage file in Brava
      • User gets a "value is out of range" error in the eB service properties screen
      • User gets a failed job in the mail queue with error "Could not resolve the email address"
      • User gets a timeout error using the ALIM Import Export Tool
      • User gets a Windows Security prompt when attempting to access an ALIMweb site
      • User gets an "Failed to retrieve a valid file cache response" error when attempting to view files using the Brava viewer
      • User gets an "Unable to find a valid user account..." in eBSMC when clicking on a community which uses Bentley Sign-On (IMS Authentication)
      • User gets an error about dependent renditions when processing disposition order list items
      • User gets an error batch in the Kofax Batch Manager regarding BAR CODE NUMBER
      • User gets an error opening excel files
      • User gets an error regarding certificate, security binding when attempting to run the eB System Management Console
      • User gets an error saying "Blazon is taking too long to write file to disk" when attempting to render a file
      • User gets an error uploading a PDF file: 'The signature of the uploaded file does not match that sent by the client'
      • User gets an error when trying to create new Oracle Data Source in the eBSMC
      • User gets an error when trying to unapprove a document
      • User gets an extra "Please click on the files that you want to launch" prompt in internet explorer
      • User gets an Id < 1 error when opening user preferences or system preferences
      • User gets error in a report - The multi-part identifier "j12t0.pdm_file_id" could not be bound
      • User gets error on various screens or does not see new functionalities in ALIM Web after an upgrade
      • User needs to find documents with hidden file(s)
      • User receives an error saying "Root element is missing" when trying to run eB System Management Console eBSMC
      • Users are not able to launch or upload files in a high availability (HA) environment
      • Users get error "No folder could be found that matches the supplied identifier" when trying to delete a folder from the System tree in Director
      • Users get error while accessing ALIM Web - The size of the request headers is too long
      • What are the maximum values I can set for Max Asynchronous Jobs and Max Asynchronous Jobs Per Type?
      • When a new Placeholder is created in Assetwise it is not displaying the ProjectWise Link in Assetwise for that Placeholder
      • Where can I create a service request?
      • Work queue jobs fail with error "Could not resolve the email address for all the recipients"
    • +AssetWise Client
    • +eB - Training Recording
    • eB Create Backup and Restore
    • +eB Standard Viewer
    • Error using Bentley Sing-On (IMS)
    • External user failed to access ALIM site
    • Firewall File and Port Exclusion list
    • Maharashtra Metro Bulk export issue
    • Maharashtra Metro Rail Bulk Update of Tags not working(Customization)
    • NED Menu options
    • Troubleshooting logging on in using IMS as your authentication method

     
     Questions about this article, topic, or product? Click here. 

    SSL Certificate requirement starting with eB16.7.2 - server throws HTTPS error

    Problem Description:

    After installation of eBPlatform v16.7.2 or higher,   opening  the eB System Management Console  and clicking  on the server name the below error come up:

    or error could be related to channel timeout

    Root Cause:

    Starting from Release 16.7.1, all eB Services are only available via HTTPS, which means that the eB Service Manager Host system must have
    • A valid Certificate installed
    • An SSL Certificate Binding
    • Proper Firewall configuration. This needs to be done only once (or if something is wrong with the SSL Certificate Binding).

    Solution For Test Environments:

    For test/development environments that are NOT reachable from public internet HTTPS can be configured with  the eB-Service-Manager Self Signed Certificate automation using the following steps:


    • Open Windows Services (e.g. open a Command Window and type services.msc)
    • Select the eB Service Manager service
    • Stop the service
    • Right click and open the service Properties
    • In the Start Parameters entry box enter the following values -C -I -R (Create, Install and Register). E.g.


    • Use the Start button to start the service. Using OK will start the eb Service manager without the parameters.

    Solution For Production Environments:

    For Production environments that are connected to the internet a signed certificate needs to be obtained from a third party vendor. The IT Division in the organization should be able to assist you in obtaining the certificate to be used by the eB Service.

    For Production environments that are NOT connected to the internet  a signed certificate that is trusted within the company network can be used. The organization's  domain administrator should be able to provide this certificate. 

    Note that in page 27 of installation documentation , "localhost" DNS entry is included as a Requirement. "localhost" is NOT a requirement for eB Core servers. eB Core server will work with a certificate that has a single DNS entry for FQDN machine name

     .

    • installation
    • https
    • 16.7.2
    • eB SMC
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    • Manav Created by Bentley Colleague Manav
    • When: Tue, Mar 27 2018 3:26 PM
    • Priyanka Kale Last revision by Bentley Colleague Priyanka Kale
    • When: Fri, Apr 26 2019 2:40 AM
    • Revisions: 5
    • Comments: 0
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