Error : Link refer to different community appears when user send QuickLinks and email from eB


  
 Applies To 
  
 Product(s):eB Web
 Version(s):15.6, 16.X.X
 Environment: N/A
 Area: QuickLinks and email
 Subarea: N/A
 Original Author:Priyanka Kale, Product Advantage group
  

Problem Description :

When a user send QuickLinks or email from eB web, they get error when clicking the link -  "Change the Active Community"

Problem Solution :

1) a) Go to eB director > system admin> system defaults > General

    b) In eB browser URL, make sure that URL set to like https://address.bentley.com/eB/Framework/default.aspx  because if just use https://address.bentley.com , it just open start page

2) In IIS manager, set Default Document under default web site as shown below screenshot