Product
| Applies To | |||
| Product(s): | AssetWise ALIM | eB | ||
| Version(s): | 16.7.2 and above, 16.X.X | ||
| Environment: | N/A | ||
| Area: | eB System Management Console | ||
| Subarea: | Community | ||
| Original Author: | Dennis Chan, Bentley Product Advantage Team |
Problem Description:
An error (see below) is displayed when user tries to add a community using the eB System Management Console (eBSMC). The error is:
Failed to check if Admin password needs change, could not create proxy to newly created community:
ERROR: Unable to find a valid user account using the provided claims. Ensure that you accounts are configured correctly and that it is enabled. AD AUTHORITY,http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name,BENTLEY\Dennis.Chan;AD AUTHORITY,http://schemas.microsoft.com/ws/2008/06/identity/claims/primarysid,S-1-5-21-953463015-1924512962-2519238931-254370
Auto create of users is not enabled.
Cause:
This is a known issue in version 16.7.2 if there is another community defined in eBSMC.
Solution:
In the New Community Properties window uncheck 'Inherit Service Identity' checkbox before clicking OK to create the community.
Workaround:
N/A