Nikhil Gumaste, Bentley Technical Support Group
This Wiki article will describe how to see a template for Physical Item, Tags and Virtual Items in eB Web which are not able to expand.
Following screenshot shows the scenario:
Steps to conduct in eB Web:
User are not able to see templates for Document, Physical Item, Tags and Virtual Items because user has selected “Design Plugins” while creating virtual directory or User has “Engineering Designer Web Plugins” installed on machine.
Please go to below location and uncheck those plug-ins and redeploy web.
Then, User have to go to the following location and uncheck those plug-in’s and redeploy the eB Web.
eB Web Application Manager > Select Web Site > Edit Web > Uncheck those as highlighted in attachment
or create new virtual directory and do not select plugins highlighted in the below image.