Product
| Applies To | |||
| Product(s): | Assetwise ALIM | ||
| Version(s): | 01.00.40.xx | ||
| Environment: | N/A | ||
| Area: | Login | ||
| Subarea: | |||
| Original Author: | Dennis Chan, Bentley Product Advantage Team |
Problem Description:
User gets the following error after entering his/her username and password at the AssetWise CONNECT ALIM login screen:
- The login URL is not whitelisted for authentication.
Cause:
The "LoginWhiteList" value is not properly defined in the ALIM web.config file.
Solution:
- Edit the web.config file in the ALIM website root
- Find the line which says "...add key="LoginWhiteList..."
- Make sure the value is set correctly, e.g. "alimsite.bentley.com"
- Look for another WhiteList value and see if it is in the form of ServerName.DomainName.com
- If it is, change it to just the server name (i.e. remove .DomainName.com)
- Save your changes
Workaround:
N/A