Not able to Upload File using Turtle in IE.


Applies To 

 

Product(s):

eB Web

Version(s):

15.x, 16.X.X

Environment: 

N/A

Area: 

Configuration

Subarea: 

Internet Explorer

Original Author:

Nikhil Gumaste, Bentley Technical Support Group

 

 

Problem Description

Not able to Upload File using Turtle in IE.

Error while downloadError while uploading in Turtle

Requirement

By adding the site to the compatibility list the user still gets the the errors message - unable to upload files.

Solution

The solution to this issue is you have to add path in the temp location.

Please follow the steps,

Step 1: Go to a Command prompt window on your users PC.

Step 2: Type CD %TEMP%.This will take you to the temporary directory used by Eb (and others apps).

Step 3: Then create all the subdirectories in the path low\Bentley\eB.Control.IEControl right there (e.g. type MD LOW then type MD BENTLEY and finally type MD eB.Control.IEControl).

 

If any query go through the following thread:

Reference Link: https://communities.bentley.com/products/assetwise/assetwise_platform/f/eb-assetwise-alim---forum/113343/adding-files-in-web-client---directory-name-invalid/352431#352431