1. No Change Request Priority could be found that matches the supplied Identifier

1.1 Messages and Actions

When attempting to create a Change Request from a Template in eB after upgrading, we get the following message

 "No Change Request Priority could be found that matches the supplied Identifier" 

1.2 Explanation

As of eB v16, a Prioritization must be defined in the Template, otherwise this error will be thrown regardless of a prioritization being selected in the new object creation screen.

1.3 How to Avoid

Add Prioritization to the Change Request template

2. SSL Certificate add failed, Error: 1312

2.1 Messages and Actions

Working through the server installation guide, eBImplementationGuide.pdf, on the SSL configuration, running the bind command generates the following error

netsh http add sslcert ipport=0.0.0.0:443 certhash=examplea80b9c37b312cab7c49b980cbb8da3932 appid={exambleb-8e6b-4f94-841d-7d8ec7b45442}

 "SSL Certificate add failed, Error: 1312

A specified logon session does not exist. It may already have been terminated.”

2.2 Explanation

It seems the certificate with specified hash value was not found under ‘Certificates(Local Computer) -->Personal -->Certificate’ folder. 

2.3 How to Avoid

Option 1: Look for a current SSL on the machine

To view certificates in the MMC snap-in

1. Open a Command Prompt window.
2. Type mmc and press the ENTER key. ...
3. On the File menu, click Add/Remove Snap In.
4. Click Add.
5. In the Add Standalone Snap-in dialog box, select Certificates.
6. Click Add.
7. In the Certificates snap-in dialog box, select Computer account and click Next

 https://docs.microsoft.com/en-us/dotnet/framework/wcf/feature-details/how-to-view-certificates-with-the-mmc-snap-in

Option 2: Create a certificate for the installation

Past step 10 in the installation guide, there is a section with steps to create a certificate if one was not available at setup time. If you do not have a certificate in ‘Certificates(Local Computer) -->Personal -->Certificate’ , can you try the steps listed in step 10 right after the following:

 “If the certificate is not available at setup time, AssetWise Core Server provides the ability to configure its own temporary certificate through the startup options of eB Service Manager.”

This is only a temporary certificate and should be replaced by a permanent one once obtained from your company IT/Security team