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AssetWise ALIM
AssetWise ALIM - Wiki Collection of issues raised during upgrades from V15 to V16
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    • -AssetWise ALIM - Wiki
      • -1. Planning and Installation
        • +An Introduction to eB Features
        • +An Introduction to eB Plugins
        • +Certificates
        • Changes to check out/in without ActiveX from 16.3.1
        • Collection of issues raised during upgrades from V15 to V16
        • +Customizing eB
        • Download Latest Version of eB
        • eB 16.3 Supported Versions
        • +Installation Issues
        • Licensing
        • +Localization Issues
        • Oracle Client Permissions needed for eB
        • Session error while browsing eB Web
        • SQL Authentication and login needed for eB
        • Steps to create Installation log from .msi install file
        • Where can I download the Most Current Version of eB from?
      • +2. Configuring eB
      • +3. eB Objects
      • +4. eB Products and Services
      • +5. AssetWise ALIM LEARNServer - Videos and Presentation
      • +6. AssetWise Release Information
      • +7. Resolved Bugs
      • +8. Wikis to be assigned
      • A file added to a document is shown to have "UNKNOWN MIME TYPE"
      • ALIM database upgrade script error in ebp_get_exp_comments_data stored procedure
      • ALIM eB - internet access needs
      • ALIM Web error - You need at least the 'View' permission on the 'Organization'
      • AssetWise (v. 16.7.60) What's New and ReadMe Files
      • AssetWise CONNECT ALIM login error - The login URL is not whitelisted for authentication.
      • Brava viewer does not display any markups (or markup layers)
      • Bulk Export job stuck
      • Bulk import error JSONRPCError - Can not add document to folder Document Import Jobs
      • Bulk Import results in an error job in the work queue - Failed to Import Documents. Failed to get the files from the repositories.
      • Changes to a repository's properties are not saved
      • COLD process gets error creating new documents
      • Director displays text in small font size which is hard to read
      • Director Login Issue - An unsecured or incorrectly secured fault was received
      • Director's Basket Correct Spelling not working
      • Documents can only be found in a wildcard search but not by their full document numbers (prefixes)
      • eB Capture (Kofax Connector) Export Error
      • eB FilePlan rules incompatibilities
      • eB Services (sub-services) do not shut down properly when the eB Service Manager shuts down or restarts
      • eBSMC or Director error - This app can't be activated by the Built-in Administrator
      • eBweb Error When Launching or Viewing Files - Correlation code: 3e7d 19cf-4bf4-4f56-ad58-23133662dff0
      • eBweb user gets a "You don't have the required permission. You need at least the View permission on the 'folder'" error
      • Error accessing an ALIM website - There is an error with the current repository configuration. Please check configuration and ensure base end points are correct.
      • Error creating or deleting objects with a MVA (multi-value attribute)
      • Error Expanding an Auto Filing folder - The query syntax is invalid
      • Error when performing searches (or running reports) in eBweb - Error executing child request for ReportWizard.aspx
      • Export Connector error - eB API ChangeHost/connect
      • Getting Deadlock Error while importing data with ALIM Import/Export tool
      • Getting TimeOut error while expanding Organization and Location in Explorer (eB director)
      • How to delete the files listed under Favorites -> My Downloads?
      • Import / Export tool Role Persons Tab not functioning properly
      • License Management Tool (LMT) gets an error saying "Failed to contact the license server"
      • Mail queue jobs are not being processed - getting error "Specified argument was out of the range of valid values"
      • NED error message - The ProtoProxy is already set
      • Need to delete old publisher packages based on creation time
      • Need to find out users' logon activities
      • Not able to see the edit button, also the actions tab was not showing the Approve, Delete options
      • Question: Can the data and files for ALIM be encrypted?
      • Rendition Job processed by the Interplot Engine failed to create an instance of COM component - error: 8001010a
      • Setting the file name character replacement technique in eB
      • SRs resolved in AWIIS 16.9.10.17 and ALIM Web 19.4.9 (19.409.3)
      • SSIS Connection Error with SSL Certificates
      • +The "New Revision" link/command is missing from the Actions menu
      • The module "adobepdflwrapper.dll" failed to load.
      • The “Email Transmittal(s)” option is missing from a Distribution Order/Transmittal
      • User can not log in, account disabled
      • User cannot delete a document, getting error "The selected object is subject to an Approval Workflow and may not be deleted while the workflow is active"
      • User cannot edit (add/remove) the Projects related to a Distribution Order
      • User cannot Edit Document Title in ALIM Web
      • User cannot subscribe to documents - gets error "This Subscriber already exists for Delivery Def 1"
      • User cannot unapprove a document which is not Change Controlled
      • User does not get the correct results with the "Download all report results to a CSV file" command
      • User get STARTTLS error with smtp.office365.com
      • User gets a "Failed to transfer" error message when trying to upload a file using eBweb
      • User gets a "PreventCache" or "502" error when tying to view a large multipage file in Brava
      • User gets a "value is out of range" error in the eB service properties screen
      • User gets a failed job in the mail queue with error "Could not resolve the email address"
      • User gets a failed snapshot capture queue job with error "Failed to render to PDF"
      • User gets a message saying "No application can display this object" when he clicks on a Role in the search result list
      • User gets a timeout error using the ALIM Import Export Tool
      • User gets a Windows Security prompt when attempting to access an ALIMweb site
      • User gets an "Failed to retrieve a valid file cache response" error when attempting to view files using the Brava viewer
      • User gets an "Unable to find a valid user account..." in eBSMC when clicking on a community which uses Bentley Sign-On (IMS Authentication)
      • User gets an error about dependent renditions when processing disposition order list items
      • User gets an error batch in the Kofax Batch Manager regarding BAR CODE NUMBER
      • User gets an error opening excel files
      • User gets an error regarding certificate, security binding when attempting to run the eB System Management Console
      • User gets an error saying "Blazon is taking too long to write file to disk" when attempting to render a file
      • User gets an error trying to delete a Projectwise Data Source
      • User gets an error uploading a PDF file: 'The signature of the uploaded file does not match that sent by the client'
      • User gets an error when trying to create new Oracle Data Source in the eBSMC
      • User gets an error when trying to save in the My Preferences screen
      • User gets an error when trying to unapprove a document
      • User gets an extra "Please click on the files that you want to launch" prompt in internet explorer
      • User gets an Id < 1 error when opening user preferences or system preferences
      • User gets error in a report - The multi-part identifier "j12t0.pdm_file_id" could not be bound
      • User gets error on various screens or does not see new functionalities in ALIM Web after an upgrade
      • User needs to find documents with hidden file(s)
      • User receives an error saying "Root element is missing" when trying to run eB System Management Console eBSMC
      • User wants to change the Document Copy/Revision wizard's default option
      • Users are not able to launch or upload files in a high availability (HA) environment
      • Users can edit attributes in Director but not in ALIM Web
      • Users get an error which says "Request Entity Too Large" when trying to upload a file
      • Users get error "No folder could be found that matches the supplied identifier" when trying to delete a folder from the System tree in Director
      • Users get error while accessing ALIM Web - The size of the request headers is too long
      • Using the "Turtle" (File Drop Zone) in Edge
      • What are the maximum values I can set for Max Asynchronous Jobs and Max Asynchronous Jobs Per Type?
      • When a new Placeholder is created in Assetwise it is not displaying the ProjectWise Link in Assetwise for that Placeholder
      • Where can I create a service request?
      • Work queue jobs fail with error "Could not resolve the email address for all the recipients"
    • +AssetWise Client
    • +eB - Training Recording
    • eB Create Backup and Restore
    • +eB Standard Viewer
    • Error using Bentley Sing-On (IMS)
    • External user failed to access ALIM site
    • Firewall File and Port Exclusion list
    • Java Dependencies and ALIM Web Client
    • Maharashtra Metro Bulk export issue
    • Maharashtra Metro Rail Bulk Update of Tags not working(Customization)
    • NED Menu options
    • SSIS - eB Connection Manager not available in SSIS after Upgrade to ALIM 16.9.3
    • Troubleshooting logging on in using IMS as your authentication method

     
     Questions about this article, topic, or product? Click here. 

    Collection of issues raised during upgrades from V15 to V16

       
      Applies To  Those planning upgrades
       
      Product(s): XXXXXXX
      Version(s): v16 & V15
      Environment: 
      Area:  Upgrade
      Subarea:  XXXX(Application subkeyword or N/A)XXXX
      Original Author: Craig Robertson, Bentley Technical Support Group
       

     

     

     

     

     

     

     

     This is a collection of errors and warning messages that were seen in the process of upgrading from V15 to V16

    1. No Change Request Priority could be found that matches the supplied Identifier
    2. SSL Certificate add failed, Error: 1312

    1. No Change Request Priority could be found that matches the supplied Identifier

    1.1 Messages and Actions

    When attempting to create a Change Request from a Template in eB after upgrading, we get the following message

     "No Change Request Priority could be found that matches the supplied Identifier" 

    1.2 Explanation

    As of eB v16, a Prioritization must be defined in the Template, otherwise this error will be thrown regardless of a prioritization being selected in the new object creation screen.

    1.3 How to Avoid

    Add Prioritization to the Change Request template

    2. SSL Certificate add failed, Error: 1312

    2.1 Messages and Actions

    Working through the server installation guide, eBImplementationGuide.pdf, on the SSL configuration, running the bind command generates the following error

    netsh http add sslcert ipport=0.0.0.0:443 certhash=examplea80b9c37b312cab7c49b980cbb8da3932 appid={exambleb-8e6b-4f94-841d-7d8ec7b45442}

     "SSL Certificate add failed, Error: 1312

    A specified logon session does not exist. It may already have been terminated.”

    2.2 Explanation

    It seems the certificate with specified hash value was not found under ‘Certificates(Local Computer) -->Personal -->Certificate’ folder. 

    2.3 How to Avoid

    Option 1: Look for a current SSL on the machine

    To view certificates in the MMC snap-in

    1. Open a Command Prompt window.
    2. Type mmc and press the ENTER key. ...
    3. On the File menu, click Add/Remove Snap In.
    4. Click Add.
    5. In the Add Standalone Snap-in dialog box, select Certificates.
    6. Click Add.
    7. In the Certificates snap-in dialog box, select Computer account and click Next

     https://docs.microsoft.com/en-us/dotnet/framework/wcf/feature-details/how-to-view-certificates-with-the-mmc-snap-in

    Option 2: Create a certificate for the installation

    Past step 10 in the installation guide, there is a section with steps to create a certificate if one was not available at setup time. If you do not have a certificate in ‘Certificates(Local Computer) -->Personal -->Certificate’ , can you try the steps listed in step 10 right after the following:

     “If the certificate is not available at setup time, AssetWise Core Server provides the ability to configure its own temporary certificate through the startup options of eB Service Manager.”

    This is only a temporary certificate and should be replaced by a permanent one once obtained from your company IT/Security team

    • upgrade
    • SSL
    • template
    • Change Request
    • v16
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    • craig_r Created by craig_r
    • When: Mon, Apr 1 2019 7:35 PM
    • Dennis Chan Last revision by Bentley Colleague Dennis Chan
    • When: Tue, Apr 2 2019 3:15 AM
    • Revisions: 5
    • Comments: 0
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