Applies To
Product(s):	eB
Version(s):	15.x,16.x
Environment:	N/A
Area:	SMC
Subarea:	Service Manager
Original Author:	Nikhil Gumaste, Bentley Technical Support Group

Requirement

Bulk Tag Generation got inactive/aborted.

Problem Description

Users were trying to generate bulk load and after generation of few tags, session got inactive/ aborted.

Error details:

The job was aborted due to 180 seconds of successive inactivity.

Exception Stack Trace:

{

--- Begin of exception stack trace ---

System.Exception: The job was aborted due to 180 seconds of successive inactivity.

   at eB.Management.QueueJobHelper.InvokeCustomEngine(QueueEngineProcess qep, String engineDll, String engineNamespace, String proxyConnectInfo, IDictionary`2 jobAttributes)

   at eB.Management.QueueJobHelper.Process

QueueEntry(Object sender, PollEventArgs e)

--- End of exception stack trace ---

}

Solution

The solution to this issue is increase the "Inactivity Timeout (sec)= 600s" in eB SMC > Service Manager > Work Queue >(Right Click)Properties> General Tab>Inactivity Timeout(sec).

Impact:

The server will let the job run longer(here 600s) before killing it. In case it is truly inactive it will wait longer before job is cancelled.