Applies To
Product(s):
eB
Version(s):
15.x,16.x
Environment:
N/A
Area:
SMC
Subarea:
Service Manager
Original Author:
Nikhil Gumaste, Bentley Technical Support Group
Requirement
Bulk Tag Generation got inactive/aborted.
Problem Description
Users were trying to generate bulk load and after generation of few tags, session got inactive/ aborted.
Error details:
The job was aborted due to 180 seconds of successive inactivity.
Exception Stack Trace:
{
--- Begin of exception stack trace ---
System.Exception: The job was aborted due to 180 seconds of successive inactivity.
at eB.Management.QueueJobHelper.InvokeCustomEngine(QueueEngineProcess qep, String engineDll, String engineNamespace, String proxyConnectInfo, IDictionary`2 jobAttributes)
at eB.Management.QueueJobHelper.Process
QueueEntry(Object sender, PollEventArgs e)
--- End of exception stack trace ---
}
Solution
The solution to this issue is increase the "Inactivity Timeout (sec)= 600s" in eB SMC > Service Manager > Work Queue >(Right Click)Properties> General Tab>Inactivity Timeout(sec).
Impact:
The server will let the job run longer(here 600s) before killing it. In case it is truly inactive it will wait longer before job is cancelled.