Product
| Applies To | |||
| Product(s): | eB System Management Console | ||
| Version(s): | 16.7.X | ||
| Environment: | N/A | ||
| Area: | Community Setup | ||
| Subarea: | IMS | ||
| Original Author: | Dennis Chan, Bentley Product Advantage Team |
Problem Description:
User gets the following error in eBSMC when clicking on a community which uses Bentley Sign-On (IMS Authentication).
- System.ServiceModel.FaultException: Unable to find a valid user account using the provided claims. Ensure that you accounts are configured correctly and that it is enabled. Unauthorized The remote server returned an error: (401) Unauthorized.
Cause:
Existing user accounts in the community need to be re-created using Director (or modified in the database) after the Bentley Sign-On (IMS Authentication) change.
Solution:
Login to Director as the ADMIN user using eB authentication and delete and recreate the users who will use Bentley Sign-On (IMS Authentication).
Workaround:
Bentley colleagues can see https://www.yammer.com/bentley.com/#/Threads/show?threadId=244918321315840 for more details.