Product
Applies To | |||
Product(s): | eB Information Manager | ||
Version(s): | 15.x.x, 16.X.X | ||
Environment: | N/A | ||
Area: | eB System Management Console | ||
Subarea: | |||
Original Author: | Dennis Chan, Bentley Product Advantage Team |
Problem Description:
User receives the following error when trying to run eB System Management Console:
See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text ************** System.Xml.XmlException: Root element is missing. at System.Xml.XmlText
Cause:
One or more of the XML files that the eBSMC uses is/are corrupted.
Solution:
Remove the corrupted files using the steps below before running eBSMC again.
- Open windows explorer
- Go to C:\Users\<logged on user>\AppData\Roaming\Bentley\eB
- Move all the eB*.XML files to another folder, e.g. C:\Temp\BackupXML.
- Try to open eBSMC as user
Workaround:
N/A