User gets an extra "Please click on the files that you want to launch" prompt in internet explorer


 

Product

  
 Applies To 
  
 Product(s):eBweb
 Version(s):15.x.x, 16.X.X
 Environment: N/A
 Area: File
 Subarea: Launch
 Original Author:Dennis Chan, Bentley Product Advantage Team

Problem Description:

User clicks a filename to launch the file in eBweb but gets an extra "Please click on the files that you want to launch" prompt.

Cause:

The I.E. option "Allow previously unused ActiveX controls to run without prompt" is disabled.

Solution:

In the Internet Explorer window, go to Tools -> Internet Options -> Security tab -> Trusted Sites -> Custom Level, and set the "Allow previously unused ActiveX controls to run without prompt" option to Enabled.

Workaround:

N/A