eBweb Error When Launching or Viewing Files - Correlation code: 3e7d 19cf-4bf4-4f56-ad58-23133662dff


 

Product

  
 Applies To 
  
 Product(s):eBweb
 Version(s):15.x.x, 16.X.X
 Environment: N/A
 Area: Files
 Subarea: Launch and View
 Original Author:Dennis Chan, Bentley Product Advantage Team

Problem Description:

When a user tries to launch or view (or get local copy) any files in eBweb the following error is displayed:

An error occurred while trying to download the file. The file might be inaccessible. If it was uploaded just recently, please wait a few minutes.
Correlation code: 3e7d 19cf-4bf4-4f56-ad58-23133662dff0

System.Exception: The file (xxxxx) either does not exist or it is in a repository not accessible from this site or is not available at this time. ---> System.Exception: Could not connect to the storage module on the server '<ServerName>.<Domain>.com' for the repository with ID 'xx'.
Error message: Could not establish trust relationship for the SSL/TLS secure channel with authority '<ServerName>.<Domain>.com'.

Cause:

There is a mismatch between the storage configuration in eBSMC and the certificate configuration. 

Solution:

  1. Run Director
  2. Lgin and access a file
  3. If you get a certificate warning, click the View Certificate button. Note the server name (and if it’s FQDN or not) which the certificate is issued to.
  4. Go to eBSMC
  5. n the community diagram, double click the file access link
  6. Make sure the “Connection Info” field has the exact same server name as noted in step #3.

Workaround:

N/A