Product
| Applies To | |||
| Product(s): | eB Information Manager | ||
| Version(s): | 15.x.x, 16.X.X | ||
| Environment: | N/A | ||
| Area: | File Plan | ||
| Subarea: | Disposition Order | ||
| Original Author: | Dennis Chan, Bentley Product Advantage Team |
Problem Description:
User gets the following error when processing disposition order list items:
Unable to process the copy...for the document...
There are Dependant Renditions please delete them first.
The request to ebp_del_file failed.
Cause:
This is as designed. The master file cannot be deleted/discarded when its rendition file still exists.
Solution:
Click "Yes" in the above error message to complete processing of all items in the Disposition Order List. Then remove the master file from Disposition Order List. Re-run the file plan and from the report add the master file copy to a new disposition order and process it.
Workaround:
Remove the rendition dependency directly from the eB table. Refer to SR 7000872280 for full details.