User cannot subscribe to documents - gets error "This Subscriber already exists for Delivery Def 1"


 

Product

  
 Applies To 
  
 Product(s):Assetwise ALIM
 Version(s):16.7.xx
 Environment: N/A
 Area: Document
 Subarea: Subscribe
 Original Author:Dennis Chan, Bentley Product Advantage Team

Problem Description:

User gets the following error when attempting to subscribe to any documents (user was able to subscribe to documents before):

  • This Subscriber {username} already exists for Delivery Def 1

Cause:

Known issue. The user has subscribed to some documents before. But after Assetwise was upgraded he started to get this error.

Solution:

Perform the following steps on the Assetwise app server:

  1. Run eBSMC
  2. Expand Data Sources
  3. Click Database Scripts
  4. Uncheck “Stop execution when script errors are encountered”
  5. Click to run Database Maintenance Scripts

Workaround:

N/A