eBSMC or Director error - This app can't be activated by the Built-in Administrator


 

Product

  
 Applies To 
  
 Product(s):Assetwise ALIM
 Version(s):16.7.xx
 Environment: N/A
 Area: eB System Management Console
 Subarea: Community Configuration
 Original Author:Dennis Chan, Bentley Product Advantage Team

Problem Description:

User gets the following error when attempting to run Director or access a community in eB System Management Console:

  • Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: This app can't be activated by the Built-in Administrator. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Cause:

This error has occurred in a community where it was not enabled (in the eBSMC) by the built-in ADMIN account.

Solution:

  1. Run eBSMC
  2. Click the Community node
  3. Right click the community in the window
  4. Select Delete Community
  5. Add the community again and specify the ADMIN user to enable the community

Workaround:

N/A