Product


	Applies To

	Product(s):	Assetwise ALIM Web
	Version(s):	16.7.xx
	Environment:	N/A
	Area:	Brava Viewer
	Subarea:	Markups
	Original Author:	Dennis Chan, Bentley Product Advantage Team

Problem Description:

User opens a PDF file with markups in the Brava viewer but the viewer does not show any markups at all.

Cause:

One possible cause is that the "XML" mime type (file extension) appears more than once in the m3_formats table.

Run the following query against the database:
select * from m3_formats where mime_type like '%xml%' or file_ext like '%xml%' or name like '%xml%'
if there are two or more rows returned, use the following steps to remove the unwanted row(s)
run Director
login as the ADMIN user
go to System Admin -> Maintain List Values
click Electronic File Format
select the unwanted row(s) containing the XML extension and click the red X to delete the row

N/A