User gets an "Failed to retrieve a valid file cache response" error when attempting to view files using the Brava viewer

Product


	Applies To

	Product(s):	Assetwise ALIM Wed
	Version(s):	16.7.xx
	Environment:	N/A
	Area:	Brava Viewer
	Subarea:	View Files
	Original Author:	Dennis Chan, Bentley Product Advantage Team

Problem Description:

User gets the following error when attempting to view files using the Brava viewer:

The error text may also contain the following contents:

The certificate on the Brave server is (or has become) invalid.

Re-issue and valid certificate and re-apply it on the Brava server.

N/A

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