Product
| Applies To | |||
| Product(s): | Assetwise ALIM | ||
| Version(s): | 16.7.xx | ||
| Environment: | N/A | ||
| Area: | eB System Management Console | ||
| Subarea: | Mail Queue | ||
| Original Author: | Dennis Chan, Bentley Product Advantage Team |
Problem Description:
User with smtp.office365.com gets failed jobs in the mail queue. The following errors are recorded in column ‘error_text’ of database table ‘queue_jobs’:
- Error in processing.The server response was: 5.7.3 STARTTLS is required to send mail
Solution:
To resolve the issue, add the following to mailSettings configuration:
<mailSettings> <smtp> <network ... enableSsl="true" /> </smtp> </mailSettings>
Workaround:
See SR 7001389248 for more details.